Maxell Tohshin (Malaysia) Hiring! Full Time Customer Service Executive (Sales Coordinator) in Melaka, Earn up to MYR 4,200 - Ricebowl

Job Summary

We are seeking a proactive and customer-focused Customer Service Executive to support our sales and customer relationship activities. The successful candidate will be responsible for managing customer inquiries, coordinating with internal departments, ensuring customer satisfaction, and contributing to the achievement of company sales objectives.

Key Responsibilities

Support the achievement of company sales targets and business objectives.

• Build, maintain, and strengthen long-term relationships with customers.
• Respond promptly and professionally to customer inquiries, complaints, and requests.
• Provide customers with accurate information regarding products, services, pricing, and market developments.
• Coordinate with internal departments, including Production, Logistics, Warehouse, and Finance, to ensure timely order fulfilment and issue resolution.
• Monitor customer orders from quotation to delivery and ensure smooth order processing.
• Gather and communicate customer feedback to relevant departments for continuous improvement.
• Prepare and maintain sales reports, customer records, quotations, and related documentation.
• Follow up on sales opportunities and customer requirements to maximize business growth.
• Assist in sales forecasting, budgeting, and performance tracking activities.
• Ensure a high level of customer satisfaction through excellent service and effective problem-solving.
• Perform any other duties assigned by management from time to time.

Qualifications & Requirements

Bachelor's Degree in Business Administration, Economics, Marketing, Engineering, or a related field.

• Minimum 1-2 years of experience in Customer Service, Sales Coordination, or a related role within a manufacturing environment.
• Fresh graduates with strong communication and learning abilities are encouraged to apply.
• Strong sense of responsibility, urgency, and commitment to delivering results.
• Ability to work independently with minimal supervision.
• Excellent problem-solving and organizational skills.
• Proficient in Microsoft Office applications, particularly Microsoft Excel.
• Good command of English and Bahasa Malaysia. Japanese proficiency will be an added advantage.
• Strong interpersonal, communication, and customer service skills.
• Positive attitude, self-motivated, fast learner, and willing to travel when required.
• Willing to be based in Melaka.

Job Type: Full-time

Pay: RM2,400.00 - RM4,200.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Parental leave
• Professional development