TAKAGI RAMEN PTE. LTD. Hiring! Full Time Compliance - IT Executive in North Region (Singapore), Earn up to SGD 3,600 - Ricebowl

Job Description: Systems Operations & Compliance Executive (POS, IT & Digital Assets)

Role Title:
Systems Operations & Digital Compliance Executive

Department:
IT, Operations & Digital Assets

Reports To:
Managing Director / OperationsDirector

Location:
Singapore (HQ with islandwide outlet travel as needed)

Employment Type:
Full-Time

Role Purpose

This hybrid role bridges front-line restaurant operations,technical IT infrastructure, digital compliance, and web management. The incumbent ensures 100%technical uptime across physical outlets (POS, LAN, kitchen systems), protects brandstandards and regulatory integrity (PDPA, payment compliance, customer issue resolutions), andmaintains the company’s customer-facing digital assets (WordPress/WooCommercewebsites, plugins, domains, and web security).

Key Responsibilities

1. Outlet POS & Technical Support (Operations Uptime)

• Provide L1/L2 hardware and network troubleshooting forcashier POS terminals, Kitchen Display Systems (KDS), thermal receipt printers, and cashdrawers.
• Troubleshoot outlet network connectivity: local LANcabling, network switches, dual-band Wi-Fi access points, and 4G/5G failover routers.
• Coordinate directly with hardware and POS vendors (e.g.,Suntoyo, payment terminal providers) to expedite repairs, loaner units, and warrantyclaims.
• Maintain a "ready-to-deploy" inventory of sparenetwork cables, switches, power adapters, and receipt printers at HQ.

2. Company Websites, Web Plugins & Digital Assets

• Manage and maintain all company websites (e.g., corporatesite, brand sites, e-commerce/catering portals):
• Perform regular, safe updates of CMS cores (WordPress,Shopify, etc.), PHP versions, themes, and critical plugins without breaking livefunctionality.
• Audit and troubleshoot third-party plugins (bookingwidgets, loyalty integrations, payment gateways like Stripe/PayNow, form handlers, SEOtools).
• Maintain domain registrations, DNS records (A Records, MXrecords, SPF/DKIM/DMARC configurations), and SSL/TLS certificatesacross all digital properties.
• Execute routine staging-to-production testing, full sitebackups, and uptime monitoring alerts.
• Implement basic web security protocols (spam filters,Cloudflare rules, firewall settings, malware scans).

3. Digital Compliance & Data Protection

•

PDPA & Data Governance:
Serve as the hands-on DataProtection administrator; ensure customer data collected via websites, loyalty apps, luckydraws, and feedback forms complies with Singapore Personal Data Protection Act (PDPA)standards.

•

Payment & Security Compliance:
Monitor payment gatewayintegrations to verify standard PCI-DSS compliance practices (ensuring zero rawcard data is logged or stored locally).

•

Licensing & Digital Assets Audit:
Maintain an updatedcentralized register of all software licenses, hosting accounts, API keys, pluginsubscriptions, and company-owned digital assets.

4. Customer Support Escalation & Feedback Resolution

• Manage second-tier customer support inquiries escalatedfrom store managers, delivery aggregator apps (Grab, Foodpanda), or website contact forms:
• Investigate technical billing disputes, duplicate paymentdeductions, failed online vouchers, or missing loyalty points.
• Coordinate with payment acquirers and finance tofacilitate transaction chargebacks and customer refunds.
• Monitor Google Business Profiles, social media messageinboxes, and website tickets for technical complaints, ensuring SLA-driven turnaround times.
• Track recurring operational complaints (e.g., frequentprinter jams, missing order items due to KDS latency) and implement preventative technicalfixes.

Candidate Requirements

• Experience: 2–4 years of combined experience acrosstechnical IT support, web administration, and customer operations. Background inmulti-outlet F&B, hospitality, or omnichannel retail is strongly preferred.
• Technical Skills:
• POS & Networking: Hands-on familiarity with restaurantPOS systems (Suntoyo, Revel, Eats365, Aptito, or similar), Ethernet/LANtroubleshooting, IP addressing, and thermal printer setups.
• Web Management: Proficient in WordPress/WooCommerce CMSadministration,

cPanel/Cloud hosting environments, plugin debugging, DNSrecord management, and basic HTML/CSS.

• Compliance & Data: Working familiarity withSingapore’s PDPA regulations and basic digital data handling best practices.
• Soft Skills:
• Professional, calm demeanor when de-escalating unhappycustomers or handling tense rush-hour store outages.
• Strong ownership mentality—able to prioritize between anurgent store-down emergency and planned website maintenance.
• Working Requirements:
• Willingness to travel to Singapore retail outlets on shortnotice for critical on-site troubleshooting.
• Availability for rotational on-call coverage during peakweekend/evening dining windows.

Compensation Structure

Base Salary $3200 – $3600 / month

On-Call / Standby Allowance $50 per call out on off day

Takagi Ramen, founded in 2015, is a growing FnB brand, currently with 8, 6 of which are 24hours, and a steady plan to open more outlets every year.

We know that the backbone of our business is motivated, reliable staff who can work well under pressure so we are constantly coming up with new ways to reward our team members and create better job opportunities within our company for our staff.

Takagi-san’s vision for Takagi Ramen is to bring authentic, quality ramen at affordable prices to Singapore and to become a market leader for affordable Japanese ramen in Singapore.

Our company also has a very active marketing arm under Takagi Agency which owns and manages the Facebook Page The Royal Singapore. This arm focuses on Digital Marketing through Video Content Creation.