Adecco Hiring! Full Time Merchant Relationship Manager (E-Commerce) | Contract - Up to RM4600 in Johor - Ricebowl

Position: Merchant Relationship Manager (E-Commerce)

Industry: E-commerce / Technology

Working Duration: 12 months contract (with renewal depending on performance and business needs)

Working Location: Kluang, Johor

Working Day/Hours: Monday – Friday; 10am – 7pm.

Salary: Basic up to RM 4,600 (Based on experience + skills) with statutory contribution + leave entitlement + medical insurance + Telco Claim RM100 + Meal/Travel allowance RM 150

Key Responsibilities

1. Merchant Engagement & Relationship Management

• Act as the primary driver of direct, face-to-face engagement with unmanaged merchant partners

• Set visit schedules, define key discussion points, and ensure the quality of interactions

• Educate partners on how to use tools (e.g., Merchant App, marketing features) to grow their business

2. Issue Resolution & Continuous Improvement

• Identify and rapidly resolve operational issues, technical glitches, or other concerns

• Gather feedback from merchants and channel it back to internal teams for continuous improvement

• Document successful engagement strategies and share best practices with internal teams

3. Performance Monitoring & Collaboration

• Monitor KPIs including engagement rates, satisfaction scores, issue resolution time, and tool adoption

• Analyze data to identify trends and pinpoint areas for improvement within the assigned area

• Collaborate with Sales, Operations, Marketing, and Product teams to ensure a seamless merchant experience

Preferred Skillset

• 3-5 years of experience in a sales or account management role

• Exceptional interpersonal and relationship-building skills

• Strong problem-solving abilities and a proactive, self-driven mindset

• Data-oriented with the ability to track performance and analyze metrics

• Proficiency in English and Bahasa Malaysia; Mandarin or Tamil is an advantage

• Knowledge of the local market and business landscape

If you are interested to apply, please forward your latest resume to ************* AND *************

Subject: Job Application - Merchant Relationship Manager (E-Commerce)