- Hong Kong Hong Kong
AXA Hiring! Full Time Assistant Manager, Case Management and Business Support (Working Location: Bermuda) in Hong Kong - Ricebowl
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Job Description:
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About AXA Hong Kong and Macau
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.
Click here to learn more about our Benefits (*************), Culture (*************), & Career Development (*************).
This role provides essential support in managing client cases and acts as the first point of contact for customers. The incumbent is responsible for executing distribution processes locally to facilitate sales and servicing of offshore cases within the HNW business. The position is based in Bermuda.
Key Responsibilities:
Case Management:
- Serve as the point of contact for HNW customers, providing guidance and tailored support.
- Maintain accurate and confidential client records.
- Follow up with clients to establish relationships and address their needs.
- Collaborate with internal teams and external partners to ensure seamless case handling and service delivery.
Customer Service:
- Act as the professional first point of contact for clients and customers.
- Answer, screen, and direct inbound calls and correspondence.
- Manage office administration, including mail handling and documentation.
Business Support:
- Partner with the HNW Business Development team to support strategic business initiatives and operations.
- Manage the end-to-end sales and servicing activities for offshore cases, including client engagement, case follow-through, documentation, customer servicing, and coordination with internal teams to ensure compliance with regulations, quality service standards and operational efficiency.
Qualifications:
- Minimum of 5 years’ experience in client servicing, case management, or business support within the financial services or insurance industry.
- Bachelor’s degree or higher in Business, Finance, or related fields; a strong understanding of HNW insurance products, distribution channels, and regulatory requirements is highly preferred.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
- A customer-centric mindset, coupled with strong organizational and multitasking abilities.
- Proficiency in English is required; proficiency in Mandarin or Cantonese is a plus.
About AXA Hong Kong and Macau
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.
Click here to learn more about our Benefits (*************), Culture (*************), & Career Development (*************).
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