Freight Mark Trans Network Hiring! Full Time Senior Customer Service in Selangor, Earn up to MYR 4,500 - Ricebowl

Job Description

We are looking for an experienced and proactive Senior Customer Service Representative to oversee customer service operations within our Transport Division. The successful candidate will be responsible for handling customer inquiries and escalations, coordinating with internal teams, monitoring service performance, and providing guidance to the customer service team to ensure excellent customer satisfaction and smooth daily operations.

This role is ideal for candidates with logistics or transportation experience who possess strong communication, problem-solving, and team leadership skills.

Key Responsibilities

• Supervise and guide the customer service team to ensure smooth daily operations and quality service delivery.
• Handle escalated customer inquiries, complaints, and operational issues professionally and effectively.
• Build and maintain good relationships with customers through timely communication and follow-ups.
• Coordinate with transport, logistics, and warehouse teams to ensure timely deliveries and resolve shipment-related issues.
• Monitor shipment status and proactively update customers on delivery progress, delays and any operational changes.
• Investigate recurring customer complaints and recommend effective solutions to prevent future issues.
• Monitor team performance and provide coaching, guidance, and training to team members.
• Prepare customer service reports, monitor performance indicators, and identify areas for improvement.
• Ensure accurate customer records, shipment documentation, and compliance with company procedures.
• Identify opportunities to improve customer service processes and overall operational efficiency.

Job Requirements

• Minimum SPM or Diploma in any field.
• At least 2 years of working experience in customer service, preferably in a supervisory or senior capacity.
• Experience in the 3PL, logistics, transportation, or FMCG industry will be an added advantage.
• Good understanding of transport and logistics operations.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle customer complaints, manage escalations, and provide effective solutions.
• Familiarity with ERP, MRP, WMS, or SAP systems will be an advantage.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Good command of written and spoken English and Bahasa Malaysia.
• Ability to work independently, multitask, and manage priorities in a fast-paced environment.
• Additional language proficiency will be an added advantage.

Skills & Competencies

• Team leadership and people management
• Customer relationship management
• Problem-solving and decision-making
• Transport and logistics coordination
• Communication and interpersonal skills
• Reporting and data analysis
• Time management and multitasking

Other Benefits:

• EPF SOCSO & EIS
• Unlimited appointed clinic claim
• Medical health insurance provided
• 14 days annual leave
• On-job-training and external training provided

Working location: Bukit Raja,Klang

Pay: RM3,800.00 - RM4,500.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person