BYHR SERVICES SDN BHD Hiring! Full Time Business Support (Post-trading) in WP Kuala Lumpur, Earn up to MYR 7,000 - Ricebowl

Previous experience in operations or settlement teams within a broker operation, with a strong understanding of post-trade clearing and processing.

Excellent communication and interpersonal skills for client interactions and support ticket management, with fluency in English and Mandarin.

Ability to understand and document clients' business requirements and workflows.

Experience in delivering user training and creating useful documentation.

Familiarity with ticketing/issue tracking systems and CRM platforms.

Ideally, 2+ years of experience in a client-facing technical support or customer success role; flexibility may be considered based on experience.

Able to work according to the hybrid schedule, including the 4:00 AM – 11:00 AM WFH shift during the designated week.

Provide second-tier support for complex queries related to multi-asset post-trade clearing and processing systems.

Advise users on effectively utilizing existing system functions to meet their business needs.

Manage support tickets end-to-end and coordinate with other teams as necessary.

Develop a deep understanding of clients' business flows and strategies and document insights in the company CRM.

Identify new business opportunities and alert the sales team.

Lead investigations and coordinate major production issues alongside the support team, ensuring clear communication throughout the resolution process.

Provide hands-on client assistance during critical operational issues.