Tribe Business Services Hiring! Full Time Customer Service Operations Team Leader in Melaka, Earn up to MYR 4,000 - Ricebowl

Customer Service Operations Team LeaderAbout the Role

We are looking for an experienced Customer Service Operations Team Leader to manage on-site operations, workforce allocation, real-time monitoring, training, quality assurance, and team performance. You will also support operational improvements and coordinate with cross-functional teams to ensure excellent service delivery.

Key Responsibilities

• Manage staffing, scheduling, and manpower allocation based on business needs and workload.
• Monitor service channels and agent performance to ensure smooth daily operations.
• Handle operational issues, system disruptions, major customer complaints, and unexpected workload changes.
• Lead onboarding, process training, assessments, and performance coaching.
• Conduct quality checks and identify service gaps to improve team performance and customer satisfaction.
• Maintain team knowledge resources and ensure effective process and exception handling.
• Support the development and continuous improvement of SOPs and workflows.
• Coordinate with relevant departments to implement business and process changes.

About You

• 3+ years of customer service experience, including 1+ year managing 10 or more staff.
• Strong on-site management and strategic thinking skills.
• Excellent training, coaching, communication, and coordination abilities.
• Resilient, responsible, adaptable, and able to work well under pressure.

Pay: RM4,000.00 per month

Application Question(s):

• Do you have at least 3 years of customer service experience?
• Do you have at least 1 year of team management experience, managing 10 or more staff?
• Do you have experience in team coaching, training, performance monitoring, and quality assurance?
• Are you fluent in both English and Mandarin?
• Are you willing to work on-site in Melaka?
• Are you comfortable with a salary of RM4,000 per month? If selected, when would you be available to start?

Work Location: In person