AirAsia Malaysia Hiring! Full Time Senior Product Manager in WP Kuala Lumpur - Ricebowl

Degree in Computer Science, Engineering, or a related field.

8+ years of overall experience, with at least 4–5 years in a senior product management role.

Proven experience managing platform or system products rather than purely consumer-facing features.

Strong understanding of transactional systems, APIs, and service-based architectures.

Experience working closely with software architects and engineers on complex technical products.

Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments.

Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.

Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.

Experience in travel, airline systems, OTA platforms, payments, e-commerce, or fintech is a strong advantage.

Familiarity with experimentation, optimisation, and metrics-driven improvement is a plus.

Own product vision and roadmap for core platform domains
Lead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce, balancing short-term delivery with long-term platform sustainability.

Act as the functional authority for complex workflows
Define and document end-to-end product behaviour across booking lifecycles, including search, pricing, booking, ticketing, cancellations, refunds, commissions, settlements, and operational edge cases.

Work closely with architecture and engineering leadership
Partner deeply with the Principal Software Architect and engineering teams to shape system boundaries, APIs, data flows, and sequencing of platform capabilities.

Translate strategy into execution-ready requirements
Convert high-level business objectives into clear, prioritised product requirements, user journeys, and acceptance criteria suitable for high-risk transactional systems.

Drive phased product evolution
Support incremental delivery and controlled platform evolution, ensuring new capabilities are introduced safely without disrupting live operations.

Balance commercial, operational, and technical needs
Work with business, finance, and operations stakeholders to ensure product decisions account for revenue impact, cost efficiency, operational risk, and regulatory considerations.

Champion data-informed decision making
Define success metrics beyond delivery (e.g. booking success rate, failure rates, refund SLAs, conversion impact) and use data to guide prioritisation and trade-offs.

Enable cross-functional alignment and buy-in
Clearly communicate product intent, priorities, and trade-offs to internal teams and selected external partners where appropriate.

Stay informed on industry and market trends
Track developments in airline technology, travel commerce, and platform models to inform product direction without chasing unnecessary complexity.