Job Summary
Manage daily operations and staff of a beauty and massage shop to ensure high-quality customer service, handle enquiries, and support sales and marketing activities effectively.
Responsibilities
Oversee daily operations of the beauty and massage shop to maintain smooth workflow and service delivery
Supervise staff by assigning tasks and arranging work schedules to optimize team performance
Deliver and uphold excellent customer service standards to enhance client satisfaction
Respond promptly and professionally to customer enquiries and feedback to resolve issues and improve service
Monitor sales performance and assist in executing marketing activities to drive business growth
Preferred competencies and qualifications
Experience in the beauty, spa, or massage industry to understand service standards and customer expectations
Strong communication skills to engage effectively with customers and staff
Ability to manage staff and shop operations independently with responsibility and accountability