Michael Page Hiring! Full Time UX Design Senior Manager (MNC) in Federal Territory - Ricebowl

• Shape and influence regional UX standards globally
• Join a globally recognized financial services organization
  
  

About Our Client

Our client is a globally established financial services organization with a long-standing reputation for innovation, customer-centricity, and operational excellence. With a presence across multiple regions and a strong commitment to digital transformation, the organization offers the opportunity to work on large-scale customer experience initiatives that impact millions of users worldwide.

Job Description

• Standardizing user journeys and design solutions across multiple markets
• Leading UX optimization initiatives to improve customer outcomes and business performance
• Conducting user research, usability testing, and data-driven design improvements
• Ensuring design quality throughout implementation and production deployment
• Contributing to and enhancing regional design systems, templates, and components
• Managing project timelines, stakeholder expectations, and design deliverables
• Leading and mentoring internal and external design resources when required
• Driving stronger collaboration between CX, IT, product, and business teams
  
  

The Successful Applicant

A Successful UX Design Senior Manager Should Have

• Over 7 years of hands-on experience in UI/UX design, ideally within large-scale website or mobile application environments
• Strong expertise in end-to-end customer journey design and service design principles
• Proven experience conducting UX research, usability testing, and translating insights into impactful design solutions
• Deep understanding of digital product development lifecycles
• Proficiency in industry-standard UX/UI design tools (Figma/ FigJam)
• Experience influencing stakeholders and managing complex projects across multiple teams
• Excellent communication, presentation, and stakeholder management skills
• Ability to balance strategic thinking with strong attention to detail
• A proactive, self-driven approach with the confidence to navigate ambiguity and complex business environments
  
  

What's on Offer

• Competitive salary ranging from MYR 180000 to MYR 216000 annually
• High-impact role with visibility among senior leadership teams
• Opportunity to influence digital transformation and innovation initiatives
• Exposure to modern CX methodologies, AI, and emerging technologies
• Collaborative and inclusive culture that values new ideas and continuous improvement
  
  

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