Job Purpose
To provide comprehensive administrative and secretarial support to the Director while managing front-desk and reception activities. The role is responsible for coordinating the Director’s schedule, meetings, travel and correspondence, as well as ensuring visitors, calls and day-to-day office activities are handled professionally and efficiently.
Key Responsibilities
1. Personal Assistant to Director
- Manage the Director’s calendar, appointments, meetings and daily schedule.
- Coordinate internal and external meetings, including meeting room arrangements and required documentation.
- Prepare correspondence, letters, reports, presentations and other documents as required.
- Coordinate business travel arrangements including flights, accommodation, transportation and itineraries.
- Manage and organize confidential documents, records and correspondence.
- Screen and prioritize incoming calls, emails, meeting requests and communications for the Director.
- Prepare meeting agendas and assist with recording and following up on action items.
- Liaise with internal departments, clients, vendors and other external parties on behalf of the Director.
- Assist with expense claims, invoices and other administrative documentation.
- Provide ad hoc administrative and coordination support to the Director when required.
2. Reception & Front Office
- Manage the reception area and maintain a professional and welcoming environment.
- Greet and assist visitors, clients, vendors and business partners.
- Answer, screen and redirect incoming telephone calls appropriately.
- Coordinate visitor registration, access arrangements and meeting room bookings.
- Receive and distribute incoming documents, courier items, parcels and correspondence.
- Coordinate outgoing courier and document delivery services.
- Maintain visitor records and ensure relevant office access/security procedures are followed.
- Support meeting and conference arrangements, including refreshments and basic logistical requirements.
3. Office Administration
- Maintain proper filing and document control for administrative records.
- Monitor office supplies and coordinate replenishment when required.
- Coordinate with service providers and vendors for general office requirements.
- Support company events, management visits and corporate meetings.
- Assist other departments with administrative matters where necessary.
- Maintain confidentiality and professionalism when handling sensitive company and management information.
Requirements
Education
- Diploma or Degree in Business Administration, Secretarial Studies, Office Management, Human Resources, Hospitality or a related discipline.
Experience
- Preferably 3–5 years of experience as a Personal Assistant, Executive Assistant, Secretary, Receptionist or similar administrative role.
- Experience supporting senior management or Directors will be an advantage.
- Experience in an MNC, EPC, engineering, construction or project-based environment would be advantageous.
Skills & Competencies
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Professional appearance and interpersonal skills.
- Strong proficiency in Microsoft Outlook, Word, Excel and PowerPoint.
- Able to manage multiple priorities and work independently.
- Strong attention to detail and follow-up capability.
- Good coordination and problem-solving skills.
- High level of integrity, discretion and confidentiality.
- Able to communicate professionally with senior management, clients and international stakeholders.
Language
- Good command of written and spoken English and Bahasa Malaysia.
- Additional languages would be an advantage.