Regent Hiring! Full Time Spa Attendant - Regent Kuala Lumpur (Pre-Opening) in Federal Territory - Ricebowl

Create a spa environment and experience that distinguishes our brand, ensuring the spa and wellness areas are clean, sanitised and ready for guests at all times

Maintain the cleanliness and sanitisation of assigned treatment rooms, including room turns, restocking and resetting after each treatment (emptying trash, transporting used linen to laundry, stocking linen shelves, sweeping, and cleaning mirrors and sinks)

Maintain the cleanliness and sanitisation of the spa lobby, lockers, Relax Dome, Reset Pod, Beauty Hub, fitness areas and other public spaces, as well as offices

Maintain the cleanliness and sanitisation of bathrooms, corridors, pathways and other work areas

Carry out regular deep cleaning of assigned work areas

Clean up spills and accidents as needed

Provide spa linen and towel laundry services

Ensure the spa facility is ready to receive guests every single time

Be a friendly face and helping hand to our guests, assisting in spa areas in a professional, gracious manner

Greet every guest according to standards, using their names at all times

Inform guests of spa policies and communicate special requests to the team

Check guest comfort before each treatment by monitoring air temperature, lighting, sunlight and music levels, following the spa ambience procedures

Assist therapists in offering guests refreshments after treatments

Report any guest comments or concerns to the Spa Receptionist or Assistant Spa Manager as soon as convenient

Maintain the highest level of discretion and privacy in every guest interaction

Deliver Regent’s service behaviours in daily operations, and strive to deliver luxury experiences that meet our guest satisfaction targets

Know all available spa services

Assist therapists in preparing the treatment rooms and spa products

Prepare and maintain daily cleaning schedules together with the Assistant Spa Manager

Record daily spa bookings in the Spa Attendant log, staying updated on any changes

Review the next day’s bookings at the end of each day and prepare accordingly

Respond to changes in spa operations as assigned by management

Participate in departmental practices such as operations briefings, and inventory and cost management initiatives, to understand the business direction and help achieve our goals

Undertake and complete other assignments as designated by the Spa Manager and Director of Wellness

Keep our property safe and secure, and participate in hotel activities related to fire and life safety

Follow company safety, hygiene and infection control procedures

Wear your uniform with pride and maintain a smart, polished appearance

Cleanliness, sanitisation and readiness of all assigned spa areas

Consistent delivery of discreet, attentive guest service

Accurate stock levels and timely reporting of supply and maintenance needs

Compliance with company policies, safety and hygiene standards

High school education, vocational certificate or equivalent

1 to 2 years’ experience in a hotel spa (5-star hotel) or an international day spa

Attention to detail, flexibility, trustworthiness and dependability

Working knowledge of spa and housekeeping practices, including cleaning, sanitising, deep cleaning and infection control

Ability to read and understand English; other languages desirable

Housekeeping attendant experience desirable