- Outram Central Region (Singapore) Singapore
EU Holidays Hiring! Full Time Visa Officer in Central Region (Singapore), Earn up to SGD 2,400 - Ricebowl
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Working Location
Job Description
Responsibilities
Job Scope
1. Visa Application Processing
Assist clients with visa application procedures for various countries (e.g., Malaysia, Japan, Korea, China, Schengen countries, etc.).
Check and verify supporting documents for accuracy and completeness.
Fill out and prepare visa forms according to embassy or consulate requirements.
Track and manage multiple applications, ensuring timely submission and collection
2. Client Support and Advisory
Advise clients on visa requirements, processing times, and embassy regulations.
Provide updates to clients on application status and handle enquiries professionally.
Liaise with clients to ensure document submission deadlines are met
3. Embassy Liaison
Coordinate with embassies, consulates, and visa centres to submit applications or resolve issues.
Keep up-to-date with changing visa policies, embassy announcements, and travel advisories.
4. Administrative Duties
Maintain accurate records of all visa applications and receipts.
Prepare invoices and handle payment collection related to visa services.
Generate daily or weekly reports for management on visa application progress.
5. Internal Coordination
Work closely with tour consultants, sales, and operations teams to align visa processing with travel itineraries.
Flag potential visa issues early and propose alternatives or solutions.
6. Customer Service & Problem Solving
Handle urgent or problematic cases with professionalism and efficiency.
Offer alternative solutions when visa rejections or delays occur.
Job Requirements:
Education & Experience
Minimum GCE ‘O’ Level / Diploma in Business, Tourism, or related field.
At least 1–2 years of relevant experience in visa processing or administrative support preferred.
Fresh graduates with strong administrative or customer service skills may be considered.
Knowledge & Skills
Good understanding of embassy/consulate operations and documentation *************, China, Japan, Korea, Schengen, etc.).
Good understanding of embassy/consulate operations and documentation standards.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to handle sensitive documents with confidentiality and accuracy.
Communication & Interpersonal Skills
Good written and spoken English. Ability to speak Mandarin is required to communicate effectively with Mandarin-speaking clients.
Excellent customer service and communication skills.
Able to communicate effectively with clients, embassies, and internal staff.
Personal Qualities
Detail-oriented, organized, and able to handle multiple applications efficiently.
Responsible, trustworthy, and able to work independently with minimal supervision.
Team player with a positive attitude and problem-solving mindset.
Other Requirements
Able to start work at short notice will be an added advantage.
EU HOLIDAYS PTE. LTD.
was founded in late 2010 by a group of dynamic and innovative travel professionals with a shared vision: to redefine the travel experience for customers. Guided by a commitment to quality and creativity, the company grew rapidly in its first five years, expanding into specialised business units to better meet diverse customer needs.
EU MICE (2013):
Dedicated to corporate and incentive travel solutions
EU Asia (2013):
Specialising in curated travel experiences across Asian destinations
EU Vacations (2014):
Established to serve the Malaysian market with tailored holiday packages
Despite being a young company, EU Holidays has earned strong recognition from customers and industry partners alike. We are proud recipients of multiple accolades, including the
Asia Excellence Award
,
Singapore Excellence Award
,
Singapore Quality Brands Award
, and numerous
Weekender Travellers' Choice Awards
. We have also been honoured by
TripZilla.sg
and achieved the prestigious
Singapore Prestige Brand Award
in 2017.
Today, EU Holidays continues to grow as a trusted travel brand, delivering exceptional experiences through passion, customer‑centric service, and continuous innovation.
1. Visa Application Processing
Assist clients with visa application procedures for various countries (e.g., Malaysia, Japan, Korea, China, Schengen countries, etc.).
Check and verify supporting documents for accuracy and completeness.
Fill out and prepare visa forms according to embassy or consulate requirements.
Track and manage multiple applications, ensuring timely submission and collection
2. Client Support and Advisory
Advise clients on visa requirements, processing times, and embassy regulations.
Provide updates to clients on application status and handle enquiries professionally.
Liaise with clients to ensure document submission deadlines are met
3. Embassy Liaison
Coordinate with embassies, consulates, and visa centres to submit applications or resolve issues.
Keep up-to-date with changing visa policies, embassy announcements, and travel advisories.
4. Administrative Duties
Maintain accurate records of all visa applications and receipts.
Prepare invoices and handle payment collection related to visa services.
Generate daily or weekly reports for management on visa application progress.
5. Internal Coordination
Work closely with tour consultants, sales, and operations teams to align visa processing with travel itineraries.
Flag potential visa issues early and propose alternatives or solutions.
6. Customer Service & Problem Solving
Handle urgent or problematic cases with professionalism and efficiency.
Offer alternative solutions when visa rejections or delays occur.
Job Requirements:
Education & Experience
Minimum GCE ‘O’ Level / Diploma in Business, Tourism, or related field.
At least 1–2 years of relevant experience in visa processing or administrative support preferred.
Fresh graduates with strong administrative or customer service skills may be considered.
Knowledge & Skills
Good understanding of embassy/consulate operations and documentation *************, China, Japan, Korea, Schengen, etc.).
Good understanding of embassy/consulate operations and documentation standards.
Proficient in Microsoft Office (Word, Excel, Outlook).
Ability to handle sensitive documents with confidentiality and accuracy.
Communication & Interpersonal Skills
Good written and spoken English. Ability to speak Mandarin is required to communicate effectively with Mandarin-speaking clients.
Excellent customer service and communication skills.
Able to communicate effectively with clients, embassies, and internal staff.
Personal Qualities
Detail-oriented, organized, and able to handle multiple applications efficiently.
Responsible, trustworthy, and able to work independently with minimal supervision.
Team player with a positive attitude and problem-solving mindset.
Other Requirements
Able to start work at short notice will be an added advantage.
EU HOLIDAYS PTE. LTD.
was founded in late 2010 by a group of dynamic and innovative travel professionals with a shared vision: to redefine the travel experience for customers. Guided by a commitment to quality and creativity, the company grew rapidly in its first five years, expanding into specialised business units to better meet diverse customer needs.
EU MICE (2013):
Dedicated to corporate and incentive travel solutions
EU Asia (2013):
Specialising in curated travel experiences across Asian destinations
EU Vacations (2014):
Established to serve the Malaysian market with tailored holiday packages
Despite being a young company, EU Holidays has earned strong recognition from customers and industry partners alike. We are proud recipients of multiple accolades, including the
Asia Excellence Award
,
Singapore Excellence Award
,
Singapore Quality Brands Award
, and numerous
Weekender Travellers' Choice Awards
. We have also been honoured by
TripZilla.sg
and achieved the prestigious
Singapore Prestige Brand Award
in 2017.
Today, EU Holidays continues to grow as a trusted travel brand, delivering exceptional experiences through passion, customer‑centric service, and continuous innovation.
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