- Singapore Singapore
EC MANPOWER PTE. LTD. Hiring! Full Time SUPERVISOR in , Earn up to SGD 5,200 - Ricebowl
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Job Description
Responsibilities
Roles & Responsibilities
Managing a team of representativesoffering customer support.
Overseeing the customer service process.
Resolving customer complaints brought toyour attention.
Creating policies and procedures.
Planning the training and standardizationof service delivery.
Selecting and hiring new staff.
Monitoring the work of individualrepresentatives and of the team.
Conducting quality assurance surveys withcustomers and providing feedback to thestaff.
Possessing excellent product knowledge toenhance customer support.
Maintaining a pleasant workingenvironment for your team.
Managing a team of representativesoffering customer support.
Overseeing the customer service process.
Resolving customer complaints brought toyour attention.
Creating policies and procedures.
Planning the training and standardizationof service delivery.
Selecting and hiring new staff.
Monitoring the work of individualrepresentatives and of the team.
Conducting quality assurance surveys withcustomers and providing feedback to thestaff.
Possessing excellent product knowledge toenhance customer support.
Maintaining a pleasant workingenvironment for your team.
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