- Hong Kong Hong Kong
JLL Hiring! Full Time Assistant Facilities Manager - Smart-Space Management in Hong Kong - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure
Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience
Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members
Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience
Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience
Maintain detailed records, access controls, and implement efficient procurement and vendor management processes
Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management
Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events
Required Skills and Experiences:
Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related field
Minimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory role
Comprehensive knowledge of building systems and facility management best practices
Strong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented culture
Excellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectively
Ability to lead and develop high-performing teams, fostering a culture of collaboration and continuous improvement
Strong data analysis and project management skills, with experience in leveraging facility management software and data visualization tools
Detail-oriented with solid organizational skills, capable of assisting the Manager with operational duties and reports
Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure
Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience
Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members
Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience
Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience
Maintain detailed records, access controls, and implement efficient procurement and vendor management processes
Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management
Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events
Required Skills and Experiences:
Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related field
Minimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory role
Comprehensive knowledge of building systems and facility management best practices
Strong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented culture
Excellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectively
Ability to lead and develop high-performing teams, fostering a culture of collaboration and continuous improvement
Strong data analysis and project management skills, with experience in leveraging facility management software and data visualization tools
Detail-oriented with solid organizational skills, capable of assisting the Manager with operational duties and reports
Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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