- Singapore
JLL Hiring! Full Time Regional Workplace Lead - South Asia in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Regional Workplace Lead - South Asia will be responsible for:
Operational focus and excellence
Understand the Facilities Management scope for the client and develop relevant processes and procedures in consultation with functional managers to ensure implementation and compliance of programmes for client properties across assigned client sites
Provide operational oversight of service delivery and support client-specific programmes such as technology launches, trainings, and user experience initiatives
Oversee all key performance indicators across assigned client sites and ensure the team is meeting the client’s requirements and contractual standards
Provide overall account management to include integrity audits, reports, compliance and presentations
Exceeding client expectations
Demonstrate customer-centricity by working closely with account leads and site teams to develop tailored and innovative solutions for sub regional service delivery
Oversee financial operations targets, process compliance and risk management
Driving team success
Understand the service delivery requirements and focus the team toward successful accomplishment of contractual standards and measures
Create a working environment for functional site teams that promotes collaboration, performance and personal growth
Hire, attract and retain key talent through training and stable succession plans
Resolve conflicts amongst team members; provide coaching regular coaching, feedback and recognition
Required Qualifications:Critical competencies for success include:
Expertise in property management
Superior communication skills to interface with a wide range of stakeholders
Ability to manage and resolve conflicts between client and firm requirements
Proactive and professional approach to customer service and stakeholder engagement
Ability to effectively train staff and promote open and collaborative working relationships
Flexible and adaptable with demonstrated ability to deliver innovative solutions
Management of diverse teams to execute timely deliverables
Preferred Qualifications:
University degree or professional qualification in engineering, real estate, or facility management
5 years’ practical experience in property of facility management or related field in multiple countries across Asia Pacific
Experience managing a high performing team across multiple sites
Expertise in property management, planning and organisation, and ability to address complex operational issues
Experience managing stakeholders at multiple levels and resolving conflicts between client and JLL requirements
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Regional Workplace Lead - South Asia will be responsible for:
Operational focus and excellence
Understand the Facilities Management scope for the client and develop relevant processes and procedures in consultation with functional managers to ensure implementation and compliance of programmes for client properties across assigned client sites
Provide operational oversight of service delivery and support client-specific programmes such as technology launches, trainings, and user experience initiatives
Oversee all key performance indicators across assigned client sites and ensure the team is meeting the client’s requirements and contractual standards
Provide overall account management to include integrity audits, reports, compliance and presentations
Exceeding client expectations
Demonstrate customer-centricity by working closely with account leads and site teams to develop tailored and innovative solutions for sub regional service delivery
Oversee financial operations targets, process compliance and risk management
Driving team success
Understand the service delivery requirements and focus the team toward successful accomplishment of contractual standards and measures
Create a working environment for functional site teams that promotes collaboration, performance and personal growth
Hire, attract and retain key talent through training and stable succession plans
Resolve conflicts amongst team members; provide coaching regular coaching, feedback and recognition
Required Qualifications:Critical competencies for success include:
Expertise in property management
Superior communication skills to interface with a wide range of stakeholders
Ability to manage and resolve conflicts between client and firm requirements
Proactive and professional approach to customer service and stakeholder engagement
Ability to effectively train staff and promote open and collaborative working relationships
Flexible and adaptable with demonstrated ability to deliver innovative solutions
Management of diverse teams to execute timely deliverables
Preferred Qualifications:
University degree or professional qualification in engineering, real estate, or facility management
5 years’ practical experience in property of facility management or related field in multiple countries across Asia Pacific
Experience managing a high performing team across multiple sites
Expertise in property management, planning and organisation, and ability to address complex operational issues
Experience managing stakeholders at multiple levels and resolving conflicts between client and JLL requirements
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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