Pan FarEast Resources Hiring! Full Time Business Support Executive in Selangor - Ricebowl

We are looking for a responsible, organised, and proactive Business Support Executive to join our team.

This role involves supporting daily business operations, handling customer enquiries, managing office administration, and assisting with business development activities.

The ideal candidate should have good communication skills, be comfortable handling multiple responsibilities, and be willing to learn about our digital products and services.

Key Responsibilities

Customer Service & Client Support

• Respond to customer and client enquiries through WhatsApp, email, phone calls, and other communication channels.
• Provide guidance and support on the company's digital platforms, products, and services.
• Assist customers with account registration, system navigation, and general troubleshooting.
• Coordinate with the technical team to resolve system-related issues.
• Follow up on customer enquiries and outstanding issues to ensure timely resolution.
• Maintain proper records of customer enquiries, feedback, and reported issues.

Office Administration & Asset Management

• Manage daily office administrative activities to ensure smooth operations.
• Coordinate office cleaning, maintenance, repairs, and servicing of equipment, including air-conditioning systems.
• Maintain and update company asset records, including office equipment, furniture, and other company property.
• Monitor office supplies, stationery, and other operational requirements.
• Handle documentation, filing, correspondence, and general office arrangements.
• Liaise with external vendors, contractors, and service providers when required.
• Assist in arranging company meetings, appointments, and internal activities.

Business Development Support

• Assist the business development team with daily coordination and administrative activities.
• Support the preparation of business proposals, presentations, and other business-related documents.
• Coordinate meetings and communications with clients, partners, and potential business opportunities.
• Follow up on client requests, outstanding matters, and business-related documentation.
• Conduct basic market research and gather relevant business information when required.
• Assist in coordinating ongoing projects and communications between internal teams and external parties.

General Business Operations

• Support management in coordinating daily operational matters.
• Assist with internal communication and coordination between departments.
• Maintain organised records and ensure proper documentation of operational activities.
• Perform other reasonable administrative and business support duties as assigned by management.
  

Job Requirements

Qualifications & Experience

Fresh graduates and candidates without a university degree are welcome to apply.

• No prior working experience is required; relevant experience in administration, customer service, or business support will be an advantage.
• Good communication skills in English and Mandarin, both written and spoken.
• Basic computer literacy, including Microsoft Word, Excel, PowerPoint, and email.
• Willingness to learn and familiarise themselves with the company's digital products and services.

Skills & Personal Attributes

• Good Communication Skills: Able to communicate clearly, professionally, and confidently with customers, colleagues, and business partners.
• Organised & Detail-Oriented: Able to manage multiple tasks, maintain accurate records, and follow up on assigned responsibilities.
• Responsible & Reliable: Takes ownership of assigned tasks and ensures they are completed properly.
• Problem-Solving Mindset: Willing to understand issues, identify solutions, and coordinate with the relevant parties.
• Proactive & Independent: Able to take initiative and work with minimal supervision when required.
• Adaptable & Willing to Learn: Comfortable handling different responsibilities in a dynamic working environment.
• Team Player: Able to work collaboratively and support different departments when necessary.

What we Offer

• Starting salary from RM3,000 per month.
• Training and guidance provided.
• Opportunity to gain exposure to business development, customer service, and business operations.
• Hands-on experience with digital platforms, payment solutions, and business technology.
• Opportunities for career development and growth within the company.