GILMAN GROUP LIMITED Hiring! Full Time Support Engineer (Home Appliance After-Sales Service) in Hong Kong - Ricebowl

About the role

Support daily after-sales service operations, including workshop and field repair activities. Assist technicians in technical troubleshooting and repair case follow-up. Monitor service quality, repeated repairs, and customer complaints, and escalate issues when necessary.

Key responsibilities

• Support daily after-sales service operations, including workshop and field repair activities

• Assist technicians in technical troubleshooting and repair case follow-up

• Monitor service quality, repeated repairs, and customer complaints, and escalate issues when necessary

• Prepare service reports, repair analysis, and product quality feedback

• Coordinate with customer service, suppliers, and internal departments to ensure smooth service delivery

• Assist in technician training, technical documentation, and service process improvement

About you

• Higher Diploma or above in Electrical, Electronic, Mechanical Engineering, or related disciplines

• 3-5 years of experience in technical support, repair service, or after-sales service operations

• Basic knowledge of appliance troubleshooting and repair processes

• Good analytical, communication, and problem-solving skills

• Proficient in Microsoft Office; experience with service management systems is a plus

• Self-motivated, detail-oriented, and willing to learn

• Experience in home appliances or consumer electrical products is an advantage

• Fresh graduates with relevant internship or technical training experience will also be considered