WIT Ventures Hiring! Full Time Reservation Executive in WP Kuala Lumpur, Earn up to MYR 4,000 - Ricebowl

Job Requirements

• Diploma/Degree in Hospitality, Business Administration, or related field.

• Good communication and customer service skills.

• Able to handle reservations, guest enquiries, and complaints professionally.

• Computer literate and able to manage booking systems/platforms.

• Organized, detail-oriented, and able to multitask.

• Able to work independently and as part of a team.

• Willing to work shifts, weekends, and public holidays when required.

WHO ARE WE?

We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.

But what makes us different?

We don't believe hospitality is simply about checking guests in and checking guests out.

It is about creating experiences, taking ownership, and constantly finding better ways to do things.We work with properties, technology, people and guests from different backgrounds, which meansno two days are exactly the same.

And yes, we work hard.

But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.

WHAT WE LOOK FOR

• Strong communication and guest service skills

• Responsible, organised and attentive to detail

• Comfortable handling OTAs such as *************, Agoda, Klook, ************* and Expedia

• Able to manage multiple bookings and communication channels

• Strong understanding of reservation systems and room inventory

• Confident in handling guest enquiries, complaints and booking issues

• Strong follow-up and problem-solving skills

• Sales-minded and able to identify upselling opportunities

• Able to work closely with Operations, Marketing and other departments

• Proactive, adaptable and willing to take ownership

WHAT YOU'LL DO

• Manage reservation enquiries and bookings from *************, Agoda, Klook, *************, Expedia, direct channels and other platforms

• Maintain accurate reservations and guest information in the Hospitality Management System

• Monitor room inventory and availability across booking channels to minimise overbooking

• Process booking amendments, cancellations, refunds and special requests

• Communicate with guests before, during and after their stay

• Provide clear booking confirmations, pre-arrival information and check-in instructions

• Handle guest enquiries, complaints, feedback and reservation-related issues

• Coordinate VIP arrangements, early check-ins, late check-outs and special requirements

• Work closely with Operations to ensure smooth guest arrivals and departures

• Monitor booking trends, occupancy levels and market demand

• Promote room upgrades, extended stays, transportation and other value-added services

• Support pricing, promotions and revenue optimisation initiatives

• Handle overbooking situations and assist with alternative accommodation when required

• Monitor online reviews and guest feedback across OTA platforms

• Prepare reservation, occupancy, revenue and cancellation reports

• Analyse booking trends and recommend operational improvements

• Support Marketing campaigns, promotional packages and low-demand occupancy initiatives

YOUR ATTITUDE MATTERS

We don't expect every reservation to go exactly as planned.

But we do expect you to stay organised, communicate clearly and take ownership when something needs attention.

When a guest has a question, you respond. When a booking changes, you update the right people. When an overbooking or service issue happens, you stay calm and help find the best possible solution.

This role is not only about taking reservations.

You will learn how bookings, guest experience, operations, revenue and online reputation all work together to drive the performance of a hospitality business.

If you enjoy communicating with guests, organising details and turning booking opportunities into better business results, come grow with us.

Your career doesn't have to stay in one lane. Stay sharp, learn fast, and grow with the business.

Employee Benefits:

• Complimentary lunch (Front Operation Team only)

• Medical, optical and dental benefits

• Annual Bonus up to 5 times

• Annual salary increment

• Complimentary parking

• Pantries come with microwave, refrigerator and coffee machine

• Company dinners, events and trips

• Car and housing subsidy

• Parental or spouse allowance

• Unlimited Latte supply (Office Only)

• Annual Leave
• EPF
• EIS
• SOCSO
• Allowance Provided
• Company Trip
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus