Autobacs Car Service Malaysia Hiring! Full Time Regional Operations Manager in Selangor - Ricebowl

Location: Kuala Lumpur / Johor Bahru (hybrid site travel required)

Reports To: Chief Executive Officer, Autobacs Car Services Malaysia Sdn. Bhd.

Direct Oversight: Wholesales Sales Team, E-Commerce, Supply-Chain & Service Operations, and New Business Units

About the Role

As the Regional Operations Manager of Autobacs Car Services Malaysia (ACSM), you will operationalize strategy by leading the wholesales sales team to scale our distribution network, drive new business initiatives across the Autobacs automotive parts, accessories, lubricants, used-car, and car-service solutions, build the Autobacs brand, and launch and grow e-commerce channels in Malaysia. You will also oversee end-to-end operational delivery and inventory management to ensure cost efficiency, productivity, and cross-functional alignment to achieve revenue, margin, and market expansion targets. This is a high visibility role which will require you to drive regional business expansion and scale the organization by developing and recruiting a high performing team.

Key Responsibilities

Wholesale Sales Leadership

• Lead, coach, and set performance targets for the wholesales sales team through the building of account plans for workshops, dealers, retailers, and online customers
• Define and manage wholesale pricing, channel policies, and volume growth roadmaps while monitoring distributor performance and resolving channel conflicts
• Build long-term key-partner relationships through structured agreements to enable recurring revenue and sustainable growth
• Manage and optimize product portfolio optimization and order fulfilment setup to maximize customer satisfaction and operational efficiency

New Business Development

• Evaluate, propose, and execute new business opportunities and strategic partnerships and fleet programmes to grow revenue
• Develop comprehensive business cases, financial models, and go-to-market (GTM) plans covering launch execution, sales, marketing, and aftersales service

Brand and Marketing Management

• Build and execute a comprehensive integrated marketing strategy comprising product and brand development, promotional support, and event management
• Manage a marketing team to meet sales targets through a comprehensive sales and marketing strategy

End-to-End Operational Oversight

• Oversee inventory, warehousing, logistics, and supply chain management for wholesale, e-commerce, and existing authorized dealer networks
• Monitor company-wide operational key performance indicators (KPIs) including but not limited to wholesales revenue and margins, inventory turnover, order fulfilment rate, e-commerce conversion rates and delivery performance, and debt-to-sales ratios

Team, Governance, and Stakeholder Management

• Conduct regular business reviews with the CEO and provide comprehensive reports on monthly performance, risk mitigation plans, and business improvement initiatives
• Nurture and develop local leadership to take on more sales operations responsibilities across the different regions in Malaysia
• Foster accountability and a high performance culture within the team and across the different regions in Malaysia
• Ensure compliance with local trade requirements, product safety requirements, and taxation regulations
• Manage vendors and partners contracts to ensure good business governance
• Ensure that the business remains compliant with Group policies such as Digital Information Security and Device Management Requirement
• Act as the liaison with the Autobacs Regional Team and Autobacs Japan Headquarters for Product Supply, Brand Standards, and Reporting Requirements

Requirements

• Minimum 10 years progressive senior‑leadership experience with at least 5 years leading B2B wholesale sales teams; automotive aftermarket, parts, lubricants or related distribution background strongly preferred
• Proven track record launching or scaling developing wholesale businesses, creating new‑business revenue streams, and e‑commerce / digital‑sales channels
• Strong commercial and financial acumen with the ability to analyze margins, build forecasts, and make data‑driven channel decisions
• Possess hands‑on supply‑chain & inventory‑management experience in multi‑channel business
• Written and spoken proficiency in English and Bahasa Malaysia; spoken Mandarin is an advantage
• Diploma or Degree in Business Administration, Supply Chain or related field

What We Offer

• Competitive executive remuneration package with performance‑based bonus
• Opportunity to shape multi‑channel growth for an established Japanese automotive brand in Malaysia
• Exposure to a strong regional network and Japan headquarters collaboration