PracBiz Hiring! Full Time Customer Support in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Who You Are

• Education: Diploma or Bachelor’s Degree in IT, Computer Science, or a related field (Fresh graduates with internship experience are welcome!).

• Experience: 1–3 years of experience in Customer Support, IT Helpdesk, or Technical Support.

• Communicator: Fluent in English and Bahasa Malaysia (Mandarin is a great bonus).

• Tech-Minded: Comfortable with Windows/MS Office, Gmail, and remote troubleshooting tools.

• Bonus Points If You Have:

• Prior experience in outbound support or telesales.

• Exposure to the supply chain, logistics, or retail tech industry.

What’s In It For You?

• Pay & Perks: Competitive basic salary (RM 2,500 – RM 4,000).

• Work-Life Balance: 5-day work week with standard annual and medical leave.

• Full Coverage: Medical group insurance, hospitalisation coverage, EPF, SOCSO, and EIS.

• Location: Strategic office near public transit hubs—save time and money on your daily commute.

• Culture & Growth: Direct pathways into senior tech, operations, or product roles.

What You’ll Do (Your Day-to-Day)

• Be the Hero: Act as the first point of contact for clients facing technical software, network, or system hiccups via chat, email, and calls.

• Crack the Case: Diagnose issues through remote troubleshooting, asking the right questions, and guiding users step-by-step with zero confusing jargon.

• Collaborate & Escalate: Work closely with our tech and product teams to escalate complex bugs and turn recurring customer feedback into real software improvements.

• Build the Knowledge Base: Document practical fixes, quick tips, and FAQs to help teammates and clients find answers faster.

• Stay Ahead: Learn our latest software releases and tools inside-out so you’re always one step ahead.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Bereavement Leave
• Compassionate Leave
• Marriage Leave
• Nearby public transportation
• Medical and Hospitalisation Leave
• EIS
• Medical Insurance
• Training Provided
• 5 Working Days