Gnowbe Hiring! Full Time Client Success Lead (Asia) in - Ricebowl

Client Success Lead (Asia / Global South)

The Goal: 120% NRR across portfolio

The Target: Existing accounts (managed and non-managed)

The Stack: AI, Hubspot, Gmail, reporting tools

Located in Timezone: Asia, Europe or Africa

The Opportunity

Gnowbe is empowering the deskless workforce with mobile-first enablement leveraging AI Agents. We don't need a traditional "CSM.” We need an entrepreneurial lead who loves training, enablement and supporting B2B clients to be more successful.

About the Role

Gnowbe is where innovation and impact converge to redefine operational enablement, learning and alignment. Our award-winning agentic AI enablement platform that makes it easy to design, facilitate, and analyze shared learning experiences. 

We're a collaborative and impact-driven team passionate about making learning accessible to everyone. As our Client Success Lead with a global capacity, your main goal is growing our accounts and increasing the impact they are having. You will drive customer retention, user engagement, and operational excellence for enterprise clients across primarily Asia and the Global South (Middle East, Africa).

Responsibilities

• Enterprise Client Success Support: Serve as a primary point of contact actively managing and growing enterprise accounts, guiding platform navigation, managing subscription plan changes, and partnering with the Client Success team and Leadership to ensure seamless client onboarding and satisfaction.
• Client Success Admin: Serve as the primary point of contact monitoring the Gnowbe support lines for non Enterprise clients as well
• Overall Portfolio Management: Developing plans and strategies to grow overall portfolio in Asia/Global South (managed and non-managed).
• Administrative & Operations Support: Maintain and optimize HubSpot Success Pipelines, and serve as the main operational liaison for their accounts to the Finance department for account updates.
• Documentation & Reporting: Generate detailed Enterprise account status reports, update and expand the customer knowledge base, and track overuse clients to drive usage compliance and account growth opportunities.
• Manage Strategic Partnerships: Work with leadership to support enablement, onboarding and quarterly communications with strategic partners (distribution and content) 
• Monitor Product Channels: Actively monitor product dashboard and partner community touchpoints to ensure prompt customer support, address feedback, and enhance overall customer experience globally.
• Weekly Initiative Contributions: Execute strategic initiatives aimed at driving active user growth, expanding key accounts, and reducing churn.



Qualifications

• 5+ years of experience in Client Success, Account Management, or Customer Support, preferably supporting enterprise clients within SaaS, HRTech or EdTech environments across Asia or globally.
• Strong client management and growth experience. Good at active listening, connecting with senior to operational leaders given multiple stakeholders. Able to connect at the right level with the right level of stakeholder inc. decision maker to curator to operations manager to IT teams to procurement.
• Proficiency in HubSpot (Success Pipelines), reporting tools, and CRM/LMS workflows.
• Strong analytical skills with experience leveraging usage data to identify account risks, overuse, and churn mitigation strategies.
• Excellent communication and collaboration skills.
• Proven ability to work with cross-functional teams across finance, customer success, sales, product teams, and leadership.
• Bonus points: Passion for learning, teaching, curriculum design and enablement. familiarity with AI-assisted productivity tools including agents..