Gepuklah Hiring! Full Time Restaurant Supervisor in Selangor, Earn up to MYR 2,700 - Ricebowl

• Minimum SPM, Diploma or equivalent qualification.

• At least 1 year of experience in F&B, retail, hospitality or a similar service environment; supervisory or team-lead experience is an advantage.

• Strong leadership, communication and people-management skills.

• Customer-focused with a genuine interest in creating a positive customer experience.

• Responsible, proactive, willing to learn and to be hands-on during daily operations.

• Able to solve problems, make timely decisions and stay calm in a fast-paced environment.

• Good command of English and Bahasa Malaysia; Mandarin is an added advantage.

• Able to work independently while contributing positively to the team.

• Willing to work shifts, weekends and public holidays when required.

• Able to commute reliably to Gepuklah SS22.

[Benefits]

• Staff meals provided.

• EPF, SOCSO and EIS contributions.

• Opportunities for promotion and career progression.

• On-the-job training provided.

Job Type: Full-time.

Pay: RM2,600.00 – RM2,700.00 per month.

Work Location: In person, Gepuklah by mingchuun, SS22, Petaling Jaya.

1. Run the Outlet

• Oversee the daily operations of the assigned outlet, including staffing, workflow, opening and closing procedures.

• Ensure smooth and efficient operations while maintaining Gepuklah's service and operational standards.

• Report key operational matters, outlet performance and issues to the Management.

2. Lead & Develop the Team

• Lead, supervise and motivate full-time and part-time team members.

• Prepare and manage staff rosters to ensure sufficient manpower coverage according to business needs.

• Monitor attendance, punctuality, performance and workplace discipline.

• Train and coach new and existing staff on SOPs, service standards, product knowledge, POS and daily operations.

• Build a positive, supportive and accountable team culture.

3. Deliver Great Customer Experience

• Lead by example and ensure customers receive friendly, efficient and professional service.

• Handle customer feedback and complaints calmly and professionally.

• Resolve service and operational issues promptly and escalate matters when necessary.

4. Manage Sales & Outlet Operations

• Monitor sales, POS transactions and daily cash reconciliation to ensure accuracy.

• Ensure proper use of POS and adherence to payment and cash-handling procedures.

• Monitor outlet productivity and support initiatives to achieve sales and operational targets.

• Prepare daily operational and other required reports accurately and on time.

5. Maintain Stock, Hygiene & Standards

• Monitor inventory, stock levels, ordering, reconciliation and wastage.

• Ensure proper handling and storage of products and operating supplies.

• Attendance Bonus
• EPF Socso
• Meal Provided