- Outram Central Region (Singapore) Singapore
ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Hiring! Full Time Business Analyst - Gov Portal in Central Region (Singapore), Earn up to SGD 11,000 - Ricebowl
Business Analyst - Gov Portal
ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD.
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Working Location
Job Description
Responsibilities
Location: Jurong East
Company Summary:
ASTEK is a multi-national technology and engineering consulting firm based in France. They have been around for over 30 years with a communityof more than 7200 experts empowering clients in 22 countries throughout Europe,APAC, Middle East and the Americas.
Role Overview:
We are seeking a
Business Analyst
to manage
Business-As-Usual (BAU) operations, governance, enhancements, and continuous improvement
for the government portal. The role will work closely with business users, IT teams, vendors, and the stakeholders to ensure reliable service delivery, effective issue resolution, and ongoing platform improvements.
Key Responsibilities
Manage day-to-day
BAU operations
to maintain system availability, performance, and reliability.
Serve as the key liaison for business users on
incidents, service requests, system issues, and enhancement requirements
.
Prioritise and track incidents, service requests, and change requests in accordance with established
SLAs
.
Perform
root cause analysis (RCA)
and coordinate issue resolution with internal IT teams, vendors, and GovTech.
Gather and analyse business requirements for system enhancements and translate them into clear functional requirements.
Coordinate
testing, releases, and deployment activities
for system enhancements and changes.
Maintain
data quality and integrity
while supporting reporting and analytics for operational insights and policy-making.
Ensure system operations comply with relevant
governance policies, data protection requirements, and the Personal Data Protection Act (PDPA)
.
Identify opportunities to streamline processes and improve system functionality, user experience, and operational efficiency.
Maintain
SOPs, system documentation, and knowledge base articles
.
Work with relevant
Whole-of-Government (WoG) tools and platforms
where applicable.
Collaborate with business users, UX designers, and developers on responsive, accessible, and maintainable web applications.
Requirements
Minimum 4 years
of strong experience in
Business Analysis, IT project delivery, and application/BAU support
.
Previous experience independently managing
IT projects within a Singapore Government agency
, either as a
Project Manager or Business Analyst/Project Manager
.
Strong analytical, troubleshooting, requirements gathering, and stakeholder management capabilities.
Experience managing
vendors and SLA-driven service delivery
.
Proficiency with requirements and project management tools such as
JIRA and Confluence
.
Knowledge of
incident management, change management, root cause analysis, UAT/testing, release coordination, and system governance
.
Understanding of
data governance, data quality, reporting, analytics, and PDPA requirements
.
Good communication skills with the ability to coordinate across business, technical, and external stakeholder groups.
Technical Skills
Experience with or good understanding of frontend technologies including
ReactJS, JavaScript, HTML5, and CSS3
.
Experience working with business users,
UX designers, and developers
to deliver web applications.
Familiarity with
Whole-of-Government (WoG)
tools and Government technology environments is an advantage
Government on Commercial Cloud (GCC)
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
*************
Company Summary:
ASTEK is a multi-national technology and engineering consulting firm based in France. They have been around for over 30 years with a communityof more than 7200 experts empowering clients in 22 countries throughout Europe,APAC, Middle East and the Americas.
Role Overview:
We are seeking a
Business Analyst
to manage
Business-As-Usual (BAU) operations, governance, enhancements, and continuous improvement
for the government portal. The role will work closely with business users, IT teams, vendors, and the stakeholders to ensure reliable service delivery, effective issue resolution, and ongoing platform improvements.
Key Responsibilities
Manage day-to-day
BAU operations
to maintain system availability, performance, and reliability.
Serve as the key liaison for business users on
incidents, service requests, system issues, and enhancement requirements
.
Prioritise and track incidents, service requests, and change requests in accordance with established
SLAs
.
Perform
root cause analysis (RCA)
and coordinate issue resolution with internal IT teams, vendors, and GovTech.
Gather and analyse business requirements for system enhancements and translate them into clear functional requirements.
Coordinate
testing, releases, and deployment activities
for system enhancements and changes.
Maintain
data quality and integrity
while supporting reporting and analytics for operational insights and policy-making.
Ensure system operations comply with relevant
governance policies, data protection requirements, and the Personal Data Protection Act (PDPA)
.
Identify opportunities to streamline processes and improve system functionality, user experience, and operational efficiency.
Maintain
SOPs, system documentation, and knowledge base articles
.
Work with relevant
Whole-of-Government (WoG) tools and platforms
where applicable.
Collaborate with business users, UX designers, and developers on responsive, accessible, and maintainable web applications.
Requirements
Minimum 4 years
of strong experience in
Business Analysis, IT project delivery, and application/BAU support
.
Previous experience independently managing
IT projects within a Singapore Government agency
, either as a
Project Manager or Business Analyst/Project Manager
.
Strong analytical, troubleshooting, requirements gathering, and stakeholder management capabilities.
Experience managing
vendors and SLA-driven service delivery
.
Proficiency with requirements and project management tools such as
JIRA and Confluence
.
Knowledge of
incident management, change management, root cause analysis, UAT/testing, release coordination, and system governance
.
Understanding of
data governance, data quality, reporting, analytics, and PDPA requirements
.
Good communication skills with the ability to coordinate across business, technical, and external stakeholder groups.
Technical Skills
Experience with or good understanding of frontend technologies including
ReactJS, JavaScript, HTML5, and CSS3
.
Experience working with business users,
UX designers, and developers
to deliver web applications.
Familiarity with
Whole-of-Government (WoG)
tools and Government technology environments is an advantage
Government on Commercial Cloud (GCC)
Astek has been providing IT and engineering solutions for some of the world’s largest industrial and services groups for over 25 years.
We support our clients with the creation and development of their new products in four main areas of expertise:
- Information technology and systems (IT & IS);
- Industrial engineering and product development;
- Internet of Things (IoT);
- Digital, web and mobile solutions.
Some of our clients include BNP Paribas, CA-CIB, Societe Generale, Amadeus, Air France, Alstom, Airbus, Thales, Safran, Faurecia, Valeo, Renault, Jaguar, PSA, BMW, Daimler, Schneider Electric, Areva, ENGIE, Veolia, Total…
Our team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.
We’re always looking for smart, talented, driven, down-to-earth, fun-to-work-with people who want to make a positive and meaningful impact.
To join our community!
*************
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