New World Tour And Travel Sdn. Bhd. Hiring! Full Time Reservations Agent in WP Kuala Lumpur, Earn up to MYR 3,000 - Ricebowl

Requirement

• Minimum SPM qualification; an IATA/UFTAA Diploma, Diploma, or Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field will be an advantage.

• Minimum 2 years of relevant working experience in airline reservations, ticketing, or travel agency operations, preferably in a corporate travel agency or B2B travel environment.

• Proficiency in GDS systems, particularly Galileo, Sabra and Amadues.

• Good understanding of airline fare rules, ticketing procedures, reservation systems, ticket exchanges, refunds, and airline regulations.

• Basic computer literacy, including Microsoft Office applications.

• Strong customer service, communication, problem-solving, and organisational skills.

• Detail-oriented, responsible, and able to work independently with minimal supervision.

• Able to work under pressure, manage multiple tasks, and meet operational deadlines.

• Willing to work after-office-hours helpdesk duties on a rotational basis.

Preferred Attributes

• Experience handling corporate travel accounts or B2B travel agent enquiries.

• Familiarity with airline booking portals, BSP procedures, ticketing authorisation, and refund processes.

• A proactive team player with a strong sense of responsibility and commitment to service quality.

• Handle flight reservations, ticket bookings, ticket issuance, and related transactions through the company's reservation and ticketing systems.

• Attend to customer enquiries via phone calls, emails, and walk-in customers regarding flight bookings, airfares, hotel reservations, travel insurance, visa applications, and other travel-related services.

• Source, compare, and provide competitive airfares in accordance with customer requirements and corporate travel policies.

• Interpret airline fare rules, ticketing conditions, baggage allowances, and other airline regulations to ensure accurate bookings and ticket issuance.

• Process ticket exchanges, reissues, refunds, cancellations, voids, invoices, and other ticketing-related documentation accurately and within the required timelines.

• Handle airline debit memos (ADM), agency credit memos (ACM), and other ticketing discrepancies, including follow-up and coordination with airlines when necessary.

• Liaise with airlines, travel partners, corporate clients, sub-agents, and internal departments to resolve reservation and ticketing issues promptly and professionally.

• Provide efficient customer service and timely assistance in handling booking changes, schedule changes, and other travel-related enquiries.

• Maintain accurate booking records, customer information, and ticketing documentation in accordance with company procedures.

• Provide after-office-hours helpdesk support on a rotational basis.

• Assist the team with daily operational tasks and perform other duties as assigned by the superior from time to time.

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical Leave
• Public Holiday
• Medical Insurance
• Company Trip