Company Overview
QB HOUSE is the pioneer in quick-cut haircuts from Japan, founded in 1995. It specializes in efficient, high-quality haircuts completed in 10 minutes. QB HOUSE operates 720 outlets worldwide, including Singapore, Malaysia, Hong Kong, Taiwan, and New York.
Job Summary
Provide express hair cutting services while managing outlet operations to ensure high service standards, staff performance, and customer satisfaction in a fast-paced environment.
Responsibilities
Deliver precise and efficient hair cutting services at assigned outlet(s) to meet company quality standards
Manage outlet operations including cleanliness, stylist attendance, daily sales, staff uniform, and appearance to ensure compliance with company policies
Assist trainers by briefing, supervising, and training new stylists to maintain consistent skill levels
Monitor and evaluate staff performance, recommending re-training when necessary to maintain consistent service quality
Assist Team Leaders and Area Managers to arrange replacement for staff on medical leave or urgent absences
Address customer complaints promptly and prepare detailed reports for management review
Prepare performance evaluation reports for new stylists to track progress and development
Oversee outlet maintenance issues to ensure a safe and welcoming environment
Conduct staff counseling sessions as needed to support team well-being and performance
Drive outlet sales to achieve or exceed set targets.
Perform additional duties as assigned to support outlet and company goals
QB HOUSE is the pioneer in quick-cut from Japan, founded in 1995.
QB represents ‘Quality Business’, which aims to give customers more efficient use of their time by ‘providing only essential services at a short notice’. QB House specialises in haircutting skills which allows a haircut to be completed in 10 minutes. This requires a high level of technical understanding, delivery and imagination. Today, it is the world’s largest quick cut hair salon chain with a total of 720 outlets in Japan, Singapore, Hong Kong, Taiwan, New York and expanding.