Agensi Pekerjaan Peoplelake Sdn. Bhd. Hiring! Full Time Customer Service Coordinator in Pulau Pinang, Earn up to MYR 6,000 - Ricebowl

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

• Good communication and customer service skills.

• Good command of English and Mandarin.

• Good computer skills, especially Microsoft Excel.

• Experience with IFS or other ERP systems is an advantage.

• Responsible, organized, proactive, and able to work well with others.

About the Company:

Our client is a subsidiary of a Swedish publicly traded company specializing in polymer material solutions and contract manufacturing.

Job Responsibilities

• Process customer orders and update forecasts in the IFS system.

• Communicate with customers on orders, forecasts, delivery schedules, and changes.

• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.

• Monitor customer orders and follow up on potential delays or shortages.

• Coordinate customer requirements with production and material availability.

• Monitor consignment, on-hold, quarantine, and slow-moving inventory.

• Maintain accurate customer and order information in the system.

• Act as the main contact for customer order and delivery matters.

• Build and maintain good relationships with customers.

• Follow up on customer payment and account reconciliation.

• Escalate customer or delivery issues to the superior when necessary.

• Ensure compliance with RBA and Supplier Code of Conduct requirements.

• Perform other duties as assigned by the superior.

For more information, you may reach out to Rainie Chua at ************* or contact her at +************* for further discussion.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided