- Bedok East Region (Singapore) Singapore
Emplifi Hiring! Full Time Delivery Admin in East Region (Singapore), Earn up to SGD 2,300 - Ricebowl
Working Location
Job Description
Responsibilities
Coordinate daily routes for delivery teams to ensure efficiency.
Act as the main point of contact to confirm delivery windows and resolve scheduling hurdles.
Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.
Keep customers updated on their delivery status with empathy and professionalism.
Notify customers promptly of any changes with professionalism and empathy.
Manage post-delivery feedback and coordinate any necessary rectification trips for damaged items.
Update our ERP system in real-time to track delivery success and inventory movements.
Liaise closely with the Warehouse to ensure furniture is picked, wrapped, and staged for loading according to the next day's schedule.
Coordinate with the Sales Admin and Purchasing teams to track the arrival of indent/pre-order items needed for specific delivery dates.
Requirements
Minimum 1-2 years in a logistics, delivery coordination, or administrative role, preferably within the Retail, Furniture sector.
Proficiency in logistics software, route optimization tools, or ERP systems. Strong skills in Microsoft Excel are essential.
Exceptional phone etiquette and the ability to remain calm and professional when handling difficult customer situations or logistical crises.
High attention to detail (to avoid wrong-item deliveries) and a proactive approach to problem-solving.
Act as the main point of contact to confirm delivery windows and resolve scheduling hurdles.
Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.
Keep customers updated on their delivery status with empathy and professionalism.
Notify customers promptly of any changes with professionalism and empathy.
Manage post-delivery feedback and coordinate any necessary rectification trips for damaged items.
Update our ERP system in real-time to track delivery success and inventory movements.
Liaise closely with the Warehouse to ensure furniture is picked, wrapped, and staged for loading according to the next day's schedule.
Coordinate with the Sales Admin and Purchasing teams to track the arrival of indent/pre-order items needed for specific delivery dates.
Requirements
Minimum 1-2 years in a logistics, delivery coordination, or administrative role, preferably within the Retail, Furniture sector.
Proficiency in logistics software, route optimization tools, or ERP systems. Strong skills in Microsoft Excel are essential.
Exceptional phone etiquette and the ability to remain calm and professional when handling difficult customer situations or logistical crises.
High attention to detail (to avoid wrong-item deliveries) and a proactive approach to problem-solving.
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