DI YI TCM PTE. LTD. Hiring! Full Time Senior Guests Relationship Officer 高级客户关系专员 in Islandwide (Singapore), Earn up to SGD 2,600 - Ricebowl

Senior Guests Relationship Officer 高级客户关系专员

Working Location: Company Outlets & Office

Working Days: According to Assigned Schedule

Working Hours: 8 Hours Per Working Day

Work Week: 6 Off Days Per Month

Annual Leave: 12 Days Onwards

Job Responsibilities | 工作职责

• Assist the Customer Service Manager in monitoring and coordinating the daily duties of receptionists to ensure smooth operations.

• 协助客户服务经理监督及协调前台人员的日常工作，确保运作顺畅。

• Ensure receptionists comply with company procedures, service standards and work instructions.

• 确保前台人员遵守公司流程、服务标准及工作指示。

• Monitor customer appointment bookings, confirmations and scheduling to ensure accuracy.

• 监督客户预约、确认及时间安排，确保资料准确。

• Monitor customer service quality and ensure receptionists provide professional and courteous service.

• 监督客户服务质量，确保前台人员提供专业、有礼的服务。

• Assist in handling customer enquiries, feedback and complaints when necessary.

• 必要时协助处理客户咨询、反馈及投诉。

• Ensure customer information, CRM data entry and administrative records are properly maintained.

• 确保客户资料、CRM系统数据及行政记录得到妥善管理。

• Monitor telephone handling, appointment management and other receptionist duties.

• 监督电话接听、预约管理及其他前台工作。

• Assist in training and guiding new receptionists on their job duties and customer service standards.

• 协助培训及指导新入职的前台人员，确保他们了解工作职责及客户服务标准。

• Report operational issues, customer feedback and staff performance concerns to the Customer Service Manager.

• 向客户服务经理汇报营运问题、客户反馈及员工表现方面的问题。

• Coordinate with the Customer Service Manager and relevant team members to improve service efficiency and daily operations.

• 与客户服务经理及相关团队成员协调，以提升服务效率及日常运作。

• Perform any other ad-hoc duties assigned by Management.

• 完成管理层安排的其他临时工作。

***Requirements | 任职要求***

• Prior experience in customer service, reception, retail or administrative work will be an advantage.

• 具备客户服务、前台接待、零售或行政工作经验者优先。

• Experience in staff coordination or supervision will be an advantage.

• 具备员工协调或监督经验者优先。

• Able to work on weekdays, weekends and public holidays according to the assigned schedule.

• 能够根据排班安排于平日、周末及公共假期工作。

• Responsible, organised, proactive and customer-oriented.

• 认真负责、做事有条理、积极主动，并以客户为导向。

• Good communication, interpersonal and problem-solving skills.

• 具备良好的沟通、人际交往及问题解决能力。

• Basic computer skills and familiarity with CRM systems are required.

• 具备基本电脑操作能力，并熟悉客户关系管理系统（CRM）。

• Able to work independently and support the Customer Service Manager effectively.

• 能够独立工作，并有效协助客户服务经理。

***Staff Benefits | 员工福利***

• Attractive salary scheme

• 具吸引力的薪资制度

• Meal and transport allowance provided

• 提供餐饮及交通津贴

• Yearly performance bonus

• 年度绩效奖金

• Medical benefit scheme

• 医疗福利

• Workers' insurance

• 员工保险

• Long service award

• 长期服务奖励

• Various types of leave benefits

• 多种假期福利

• Career progression and development opportunities

• 良好的晋升与发展机会

• Comfortable and conducive working environment

• 舒适及良好的工作环境