FIS SYSTEMS (SINGAPORE) PTE. LTD. Hiring! Full Time Client Associate, Fund Administration in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl

The future of money is being built right now. At FIS, we help the world’s businesses, banks and communities move, manage and grow money with confidence. Join a team that values fresh thinking, works together to solve complex challenges, and creates technology that powers everyday life. 

What You Will Be Doing

• Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required

• Verify customer requests to ensure information is correct and in good order and take appropriate action to ensure these requests can be carried out through to completion

• Understand AML/KYC requirements for new and existing clients. Be able to detect and assess potential signs of fraudulent and/or suspicious activity and escalate and report these as required

• Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements

• Participate in business process improvement activities to identify customer's current and future needs to streamline current service offerings and proactively enhance the customer experience

• Keep up to date on client’s products, market conditions and regulatory requirements and make suggestions that are in the best interest of the customer, funds, and enterprise

• Adhere to all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives

• Perform activities related to department’s mailing

• May perform relevant operational or service ad-hoc requests assigned by leader

What You Bring

• Minimum Diploma Holder

• Minimum 2 years of customer service, fund administration or fund accounting experience in transfer agency, fund management or related financial areas preferred

• Ability to work independently and within a team in a fast-paced environment and meet agreed turnaround times

• Good organizational skills, ability to multitask and perform under pressure whilst maintaining high standards

What we offer you:

Bring your ideas. Build your future. At FIS, you'll find the support, resources and opportunities to develop your career while helping shape the future of financial technology. 

We offer: 

• Internal career growth opportunities 

• Opportunities to innovate in fintech 

• Inclusive and diverse team atmosphere 

• Professional and personal development 

• Resources to contribute to your community