- Jalan Bukit Bintang Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 55100

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
For Candidates Applying for this position, please apply ONLY if you meet the requirement below:-
Minimum 5 years of Retail Management experience, ideally managing a flagship or high-performing store before (min. RM250k/ month turnover with a Team of 3-4).
Background or strong personal interest in sports, fitness, wellness, physiotherapy, or premium lifestyle retail is highly preferred.
ONLY Malaysians need to apply.
Exceptional communication skills with a proven track record of consultative, relationship-based selling.
Fluency in English and Bahasa Malaysia. (Ability to speak Mandarin is a strong advantage to serve our diverse demographics).
Dynamic, empathetic leader who leads by example on the sales floor.
Being retail sales-based industry, candidate must be willing to commit to work on Weekends and Public Holidays on retail shift basis and a min. 48hrs/work week and up to 54hrs/work week (without any additional compensation)
Product Knowledge Training will be provided in Malaysia and/or in Japan.
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Summary of Skills/Experience Required for Potential Candidate
Consultative & Experiential Selling: Ability to explain technical wellness technology simply and confidently conduct live product demonstrations (such as immediate pain-relief or flexibility trials) to drive sales.
Flagship Retail Operations: Strong mastery of high-standard visual merchandising, CRM/VIP customer relationship management, and managing a diverse mix of high-volume accessories and premium big-ticket SKUs.
Performance Coaching & Leadership: Proven track record of actively coaching floor staff in upselling and cross-selling techniques to maximize Average Basket Value (ABV) and conversion rates.
Data-Driven KPIs: Highly literate in retail analytics, with the ability to track, analyze, and report on daily sales metrics,
Responsibilities
Drive Flagship Performance: Own the store’s sales targets by optimizing conversion rates, improving Average Basket Value (ABV), and creating local instore marketing initiatives.
Consultative Leadership: Train and coach your team to deliver expert, science-backed product demonstrations (such as immediate pain-relief or flexibility trials) to customers.
VIP & Community Engagement: Build lasting relationships with regular clients, corporate accounts, local running/sports clubs, and gym communities.
Inventory & Visual Merchandising: Maintain flawless Japanese-standard visual merchandising guidelines and ensure optimal stock health for both high-turnover items and premium gear.
Data Reporting: Track daily/monthly KPIs, analyze footfall vs. sales trends, and provide direct feedback to management regarding customer demands in KL.
Benefits
MRT - BUKIT BINTANG
0.4 km
MRL - BUKIT BINTANG
0.4 km
MRL - RAJA CHULAN
0.4 km
MRT - CONLAY
0.6 km
MRL - IMBI
0.8 km
MRT - TUN RAZAK EXCHANGE
1.0 km
MRT - PERSIARAN KLCC
1.1 km
LRT - KLCC
1.1 km
MRL - HANG TUAH
1.2 km
LRT - HANG TUAH
1.2 km
MRL - BUKIT NANAS
1.3 km
LRT - AMPANG PARK
1.4 km
MRT - AMPANG PARK
1.4 km
LRT - PLAZA RAKYAT
1.4 km
MRT - MERDEKA
1.5 km
LRT - DANG WANGI
1.5 km
LRT - PUDU
1.6 km
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