Times Management Consultant Hiring! Full Time Live chat support Supporting US- Australia- NZ market - immediate in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities

• Handle customer enquiries through live chat, email and other online communication channels.
• Provide prompt, accurate and professional responses to customers.
• Assist customers with product information, account enquiries, order status and service-related issues.
• Resolve customer complaints and provide appropriate solutions.
• Escalate complex cases to the relevant departments when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Meet daily KPIs, including response time, customer satisfaction and resolution targets.

Job Requirements

• Minimum Diploma or equivalent qualification.
• Fresh graduates are welcome to apply.
• Good written communication skills in English and Bahasa Malaysia.
• Mandarin-speaking ability is an added advantage (if required).
• Basic computer skills and ability to multitask.
• Customer-oriented, patient and able to work under pressure.
• Willing to work on rotational shifts, weekends and public holidays.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person