Seri Pacific Hotel Kuala Lumpur Hiring! Full Time E-Commerce Executive in Federal Territory - Ricebowl

Company Description Seri Pacific Hotel Kuala Lumpur is a five-star hotel located in the heart of Kuala Lumpur. The hotel is known for its Malaysian charm and warm hospitality.

Role Description The E-Commerce Executive is a full-time, on-site role based at Seri Pacific Hotel Kuala Lumpur in Wilayah Persekutuan Kuala Lumpur.

This role is responsible for managing the hotel’s online presence and digital sales channels, including updating room rates, packages, and promotions across OTAs, the hotel website, and other booking platforms.

The E-Commerce Executive monitors online performance, analyzes booking trends, and prepares regular reports to support revenue and marketing decisions.

Day-to-day tasks include coordinating digital campaigns with the sales and marketing team, ensuring accurate content and images on all online platforms, and responding to online reviews or inquiries in alignment with the hotel’s brand standards.

The role also involves tracking competitor activities, optimizing online visibility, and supporting initiatives to improve conversion rates and guest engagement.

Qualifications

• Strong knowledge of e-commerce platforms and online travel agencies (OTAs), with the ability to manage rates, inventory, and promotions effectively.
• Skills in digital marketing, including basic SEO, social media coordination, and online campaign support to drive traffic and bookings.
• Competence in data analysis, reporting, and using hotel or revenue management systems to interpret performance metrics and trends.
• Attention to detail in managing online content, ensuring accuracy of descriptions, images, and offers across all channels.
• Excellent written and verbal communication skills in English; proficiency in additional languages is an advantage.
• Ability to collaborate with sales, marketing, and front office teams, while working independently to meet deadlines.
• Relevant experience in hotel, tourism, or hospitality e-commerce is preferred; fresh graduates with strong digital skills may be considered.
• Diploma or degree in Marketing, Business, Hospitality Management, E-Commerce, or a related field is beneficial.