SS Saleh Construction Hiring! Work from Home Customer Service Specialist in Batu, Earn up to MYR 5,000 + additional compensation - Ricebowl

Minimum of 3 years of relevant customer service experience.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in using customer service software and CRM systems.

Ability to work independently and as part of a team.

High school diploma or equivalent; further education is a plus.

Adaptable and able to thrive in a fast-paced environment.

Provide exceptional customer service via phone, email, and chat.

Resolve customer inquiries and complaints in a timely and efficient manner.

Maintain accurate customer records and documentation.

Identify and escalate priority issues to the appropriate internal teams.

Proactively identify opportunities to improve customer satisfaction.

Follow communication procedures, guidelines, and policies.

Gather customer feedback and share insights with the team.