EQ, Hotel Equatorial (M) Hiring! Full Time Telephone Operator in Federal Territory, Earn up to MYR 2,600 - Ricebowl

Core responsibilities

• Manage incoming and outgoing calls: Answer calls promptly, direct them to the correct guest rooms, staff, or departments, and make outgoing calls.
• Handle guest messages: Take accurate messages for guests and ensure they are delivered promptly.
• Provide wake-up services: Log all wake-up call requests and successfully complete the calls.
• Act as a source of information: Answer guest questions about hotel services, facilities, and local attractions.
• Manage emergencies: Know the correct procedures to follow for emergency calls, including escalating critical situations to the proper authorities.

Coordination and support

• Coordinate with other departments: Liaise with departments like housekeeping, maintenance, and room service to fulfill guest requests.
• Handle complaints: Address guest complaints tactfully and direct them to the appropriate manager for resolution.
• Provide administrative support: Assist with administrative tasks, such as updating guest profiles, logging call charges, and maintaining directories.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,400.00 - RM2,600.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person