ParkCity Group Of Companies Hiring! Full Time Customer Service Executive (Property Handover) in Federal Territory, Earn up to MYR 4,000 - Ricebowl

About the Role

Join Perdana ParkCity as a Customer Service Executive, where you will support the day-to-day operations of the Customer Service Centre and handle purchasers’ enquiries, feedback, and complaints.

What You’ll Do:

• Carry out pre-delivery inspections of properties prior to handing over to purchasers.
• Conduct joint inspections with purchasers for property handover.
• Handle customers’ complaints on defects and other related matters promptly and in a timely manner.
• Arrange appointments with owners for rectification works and work closely with Inspectors of Works (IOWs) to ensure appointments with unit occupants are attended to in a timely manner.
• Monitor the status of rectification works and the closure of defects and complaints lodged by customers through close liaison with IOWs.
• Update purchasers on the status of rectification works and issues affecting progress.
• Track, organise, and maintain customer files and information.
• Prepare reports on property handover and customer complaints as and when required.
• Work with the Sales department to ensure unsold units are in good condition for prospective buyers’ viewing.

What We’re Looking For:

• Minimum SPM or equivalent qualification.
• Strong written and verbal communication skills in English and Bahasa Malaysia. Mandarin/Cantonese is an added advantage.
• Pleasant personality with good customer service communication skills.
• Good interpersonal and communication skills in handling enquiries and complaints.
• Ability to handle customer complaints calmly and professionally.
• Strong coordination and time management skills.
• Good PC competency.
• Drive, initiative, and a positive attitude.
• Understanding of building technical knowledge will be an added advantage.
• Experience working with a property developer will be an advantage.
• Possess own transport and willing to work in Desa ParkCity, KL.
• Willing to accept a 6-month contract role.

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Free parking
• Health insurance
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you Malaysian?
• How long is your notice period to your current employer?
• How much is your monthly expected salary?
• Do you possess your own transport?
• Are you willing to accept a 6-month contract role?

Work Location: In person