Surya Women Wellness | Melaka
Job Description
Surya Women Wellness is looking for a friendly, organized and creative individual to join our team.
You will be responsible for front desk reception, daily administration, customer service and marketing support to create a welcoming and positive experience for our wellness community.
Key Responsibilities
Reception & Customer Service
- Welcome members and visitors with a friendly and professional attitude.
- Handle WhatsApp messages, phone calls, enquiries and class bookings.
- Assist with membership registration, trial classes and payment collection.
- Follow up with potential customers and existing members.
- Maintain a clean, comfortable and welcoming reception area.
Administration & Studio Coordination
- Manage daily administrative work, filing and data entry.
- Coordinate class schedules and instructor arrangements.
- Maintain membership records, attendance and payment tracking.
- Prepare simple daily and monthly reports.
- Assist with staff recruitment coordination, interview scheduling and basic HR documentation.
- Support the smooth operation of daily studio activities.
Marketing & Social Media
- Assist in managing Facebook, Instagram, TikTok and Xiaohongshu (RedNote).
- Create simple social media posts, promotional materials and announcements using Canva.
- Take basic photos and short videos of studio activities.
- Coordinate with external marketing agencies on promotional campaigns.
- Assist in organizing wellness events, workshops and promotional activities.
- Follow up on marketing enquiries and support membership sign-ups.
Requirements
- Minimum SPM qualification; Diploma in Business Administration, Marketing or related field is an advantage.
- Previous experience in administration, reception, customer service or marketing is preferred.
- Good communication skills in English, Mandarin and Bahasa Malaysia.
- Familiar with Microsoft Office, Canva and social media platforms.
- Friendly, presentable, responsible and well-organized.
- Able to multitask and work independently.
- Interest in yoga, wellness and healthy living is an advantage.
- Willing to work flexible hours, including selected weekends.
Benefits
- EPF, SOCSO & EIS
- Annual leave and medical leave
- Training and career development opportunities
- Friendly and supportive working environment
- Staff wellness class benefits (subject to company policy)
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Free parking
- Gym membership
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person