AAC Technologies Hiring! Full Time Digital Workplace Business Analyst in East Region (Singapore), Earn up to SGD 9,000 - Ricebowl

Role overview

You will support the day-to-day operation and regional rollout of Feishu/Lark, office automation (OA) approval systems, and AI productivity tools. As the first point of contact for employees using these platforms, you will troubleshoot issues, translate business needs into workflow changes, and help teams adopt new tools through training and practical guidance.

Key responsibilities

1. Support Feishu/Lark operations and rollout. Help plan and implement regional rollouts, including tenant configuration, access permissions, and data migration. Respond to user tickets, resolve common issues at first contact, and escalate complex cases.

2. Gather requirements and configure OA workflows. Work with business users to clarify approval requirements, map workflows, update forms and permissions, and coordinate integration testing across Landray EKP and the in-house OA system.

3. Help teams adopt AI productivity tools. Identify practical use cases, build and maintain a prompt template library, run training sessions, and refine guidance based on user feedback and adoption data.

4. Create user guides and deliver training. Produce FAQs, step-by-step guides, training materials, and internal communications. Support the delivery of workshops and adoption activities.

5. Track service performance and report results. Compile accurate monthly reports on support tickets, workflow changes, and adoption activities. Use the findings to identify recurring issues and support operational reviews.

Qualifications

• Bachelor’s degree in any discipline. Computer Science, Information Management, or a related field is preferred.
• One to three years of experience in IT support, collaboration platform operations, or a related area.
• Familiarity with Feishu/Lark’s core features and administration console.
• Ability to independently update OA workflows, forms, and access permissions.
• Proficiency with common AI productivity tools and the ability to write clear FAQs and user guides.
• Basic data analysis and reporting skills.
• Clear communication, a service-oriented approach, and a willingness to learn and test new tools.

AAC Technologies is a leading provider of sensory experience solutions with the goal of building the future of interactive sensory technologies. Through continuous innovation and global presence, we have established long-term strategic partnerships with global smart device clients. We have strong capabilities in Acoustics, Optics, Haptics, Sensor and Semiconductor, and Precision Manufacturing based on decades of industry experience.

AAC Technologies’ mission is to create a better sensory experience for the world, and our vision is to become a global leader in sensory technology with a broad solution portfolio. We keep innovating sensory technologies to create new interaction experiences. In the future, we will focus our efforts on the industries of smartphones, intelligent vehicles, virtual reality, augmented reality, and smart homes to help create a new era of sensory experience. By virtue of our outstanding track record and leading manufacturing capabilities, we have been awarded a series of milestone honors in recent years, including “Forbes Asia's 50 Best Big Public Companies”, the “Most Honored Company” by Institutional Investor, and the “China Digital Economy Industry Best Practices” by APEC.