Agensi Pekerjaan TalentConsult Hiring! Full Time Customer Support Executive (Mandarin Speaking) in Selangor, Earn up to MYR 4,000 - Ricebowl

About the Role

You'll help customers with their bills, internet plans, TV channels and router issues, and assist them when they need help with their services.

What We're Looking For

• SPM qualification is sufficient to apply.

• Fresh graduates are welcome to apply.

• Good command of Mandarin and English, both spoken and written.

• Friendly, patient and able to communicate well with customers.

• Good problem-solving skills and a helpful attitude.

• Able to handle customer enquiries and complaints professionally.

• Customer service experience is an advantage, but not required.

You're the voice helping Mandarin-speaking customers enjoy a seamless telecom and home entertainment experience.

What you'll do

• Handle customer enquiries via phone, email and live chat.

• Assist with billing, payments and mobile or internet plans.

• Support customers with TV channels, routers and connectivity issues.

• Troubleshoot technical problems and provide suitable solutions.

• Follow up on cases to ensure customer satisfaction.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days