RECRUIT EXPRESS PTE LTD Hiring! Full Time Commercial Operations Executive (1 year-PHARMA MNC) - Training Provided-West-up to $3.6k #HAO in Islandwide (Singapore), Earn up to SGD 3,000 - Ricebowl

Salary: up to $3600

Duration: 1 year contract
Working Days & Hours: Mon-Fri Office Hours

Location: Tuas (islandwide pickup)

Job Description:
* Manage assigned customer accounts and serve as a key point of contact for order-related enquiries.

* Process and manage customer orders received through electronic and manual channels.

* Review orders for pricing, product, quantity, documentation and delivery accuracy.

* Monitor order status and proactively follow up on delivery commitments or changes.

* Coordinate with shipping agents, intercompany teams, supply chain and other stakeholders to ensure timely shipments.

* Process credits, debits, replacements, returns and customer complaints.

* Act as the first escalation point for product returns and customer credit requests.

* Investigate complaints/credit requests and validate product or lot purchase claims.

* Maintain accurate documentation and records in SAP and SFDC/Salesforce.

* Ensure activities comply with relevant SOPs, customer service procedures, SDS requirements and ISO 9001 requirements.

* Liaise with Pricing and Contracts teams to verify pricing and quotation-related matters.

* Provide administrative, sales support and supply-chain support where required.

* Support continuous improvement of processes to improve cost effectiveness, turnaround time and customer experience.

Job Requirements: Min Degree in Logistics/Supply Chain/Business or similar

Interested candidates, please submit your resume to: *************

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

*************