Manage and oversee daily food-service operations to ensure smooth workflow and operational efficiency
Lead front-of-house customer service and back-of-house kitchen teams to deliver consistent quality and service
Supervise, guide, and coordinate kitchen, service, and operational staff to meet performance standards
Plan manpower requirements, create duty rosters, and deploy staff according to operational demands
Monitor food preparation processes, kitchen workflow, portion control, and presentation to maintain quality standards
Provide hands-on support to kitchen operations during peak periods to ensure timely service
Develop and refine menu offerings, recipes, and food preparation procedures to enhance customer satisfaction
Maintain consistent food quality and service standards aligned with company expectations
Monitor customer satisfaction levels and professionally address feedback and complaints to improve experience
Implement initiatives that enhance overall customer experience and operational effectiveness
Manage purchasing processes, control inventory levels, and coordinate with suppliers to ensure stock availability
Monitor and control food costs, labor costs, wastage, and other operating expenses to meet budget targets
Enforce proper handling, storage, and management of food ingredients and supplies to ensure safety and quality
Maintain high standards of food safety, hygiene, sanitation, and workplace safety in compliance with regulations
Ensure compliance with food-service regulations, licensing requirements, and internal operating procedures
Train and develop employees in kitchen operations, customer service, food safety, and operational procedures
Monitor employee performance and uphold operational standards through regular supervision
Track daily sales and operational performance, preparing reports for management review
Coordinate maintenance of kitchen equipment and operational facilities to minimize downtime
Support management in budgeting, operational planning, and continuous business improvement initiatives
Perform other food-service management duties as required to ensure efficient establishment operation