Teleperformance Malaysia Hiring! Full Time Customer Support Executive (Mandarin Speaker) - Normal Shift in WP Kuala Lumpur, Earn up to MYR 4,200 - Ricebowl

Mandarin proficiency: C1 – able to communicate confidently with Mandarin-speaking customers.

English proficiency: B1 – able to understand and communicate in English.

SPM qualification or above.

Customer Service or BPO experience is preferred.

Good communication and interpersonal skills.

Strong problem-solving and customer-handling skills.

Comfortable working in a fast-paced customer service environment.

Stable employment history is preferred.

Able to commit to Monday–Friday, 9:00 AM–6:00 PM.

Handle customer enquiries via phone, email, or other communication channels.

Provide accurate information and professional assistance to customers.

Resolve customer issues and complaints efficiently and professionally.

Follow up on customer requests and ensure timely resolution.

Maintain accurate records of customer interactions and cases.

Escalate complex issues to the relevant team when required.

Follow company policies, procedures, and service standards.

Work closely with internal teams to ensure a smooth customer experience.

Meet assigned customer service and performance KPIs.