Terengganu Silica Hiring! Full Time Commercial Execution Manager in Selangor - Ricebowl

We are looking for an experienced and results-driven Commercial Execution Manager to oversee customer service operations, commercial contract administration, sales order fulfilment, and delivery coordination.

The successful candidate will play a key role in ensuring smooth commercial operations, maintaining strong customer relationships, and coordinating with internal departments to ensure timely deliveries and fulfilment of contractual commitments.

Key Responsibilities

• Lead and manage customer service operations, ensuring timely responses to customer enquiries, complaints, and requirements.
• Oversee the full commercial contract lifecycle, including contract preparation, administration, renewals, and compliance.
• Manage end-to-end sales order processing, from purchase order receipt to successful delivery.
• Coordinate with Sales, Production, Logistics, Shipping, and Finance teams to ensure timely order fulfilment.
• Oversee domestic deliveries and international shipments, including shipping schedules, export documentation, and compliance with Incoterms.
• Monitor contract performance, customer commitments, order backlogs, and delivery schedules.
• Work closely with Finance on pricing accuracy, customer credit limits, payment issues, and invoice discrepancies.
• Identify and resolve operational issues, delivery delays, and commercial risks.
• Drive process improvements, develop SOPs, and enhance operational efficiency.
• Lead and develop the customer service and contract administration team.

Job Requirements

• Bachelor's Degree in Business Administration, Supply Chain Management, International Business, or a related field.
• Minimum 5–8 years of relevant experience in commercial operations, customer service, sales operations, or contract management.
• At least 2–3 years of experience in a supervisory or managerial role.
• Experience in B2B manufacturing, industrial minerals, chemicals, glass, or related industries is preferred.
• Good knowledge of commercial contracts, sales order management, Incoterms, and export documentation.
• Proficient in ERP systems and Microsoft Excel.
• Strong leadership, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work effectively across departments.
• Proficiency in English and Mandarin (written and spoken) is required to communicate effectively with Mandarin-speaking customers.