Mindpec Solutions Hiring! Full Time English C1 Customer Service in Federal Territory, Earn up to MYR 4,000 - Ricebowl

Customer Service

• Hybrid Work: 24*7 Rotational shift
• Location: Kuala Lumpur
• Working Hours: Monday – Sunday (5 days per week including morning - night shift)
• Immediate joiner only | Open to local Malaysian only

Apply Now | Experienced CS candidates are encouraged to submit their latest CV.

• Anders Cheong

Talent Acquisition | MindPec Solutions Sdn Bhd

• *************

Job Summary

As a Customer Service Executive, you will be the first point of contact for customers and will assist them through various communication channels including phone, email, and online platforms.

You will work closely with internal teams to resolve customer concerns, provide accurate information, and maintain high service standards.

Key Duties

• Handle customer enquiries through phone, email, chat, and other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with account enquiries, requests, and issue resolution.
• Follow up with customers to ensure concerns are properly addressed.
• Maintain a professional and positive customer experience.

Problem Solving & Case Management

• Investigate customer issues and provide appropriate solutions.
• Escalate complex cases to relevant departments when required.
• Record customer interactions and update case details accurately.
• Identify recurring customer issues and provide feedback for improvement.

Requirements

• Diploma or Bachelor's Degree in any relevant field is preferred.
• Recent 1-3 years of experience in customer service, call centre
• Strong communication and interpersonal skills.
• Customer-oriented mindset with good problem-solving abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.

Language Requirements

• Good command of English is required.

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Work from home

Work Location: In person