ITCAN Pte Ltd Hiring! Full Time Customer Support - ePayment (Local Malaysian only) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Location: Kuala Lumpur

Intake: December 2026

Salary: RM4000 - RM4500 + KPI Up to RM1000 + Night Shift Allowence

Job Details:
As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.

Who are we looking for?

Candidates must have language skills at a minimum CEFR C2 mastery level.

Preferably with experience in the Financial, Banking, or Fintech industry.

At least 2 years of experience in the BPO or contact center environment.

A bachelor’s degree in any field is required.

Prior experience in customer-facing roles (e.g., B2B, B2C, or contact centers) and

handling multi-channel support (email, phone, chat) is essential.

Strong problem-solving abilities with the capacity to handle complex and high-stress

cases to meet demanding targets.

Willingness to transition between teams to support business needs effectively.

Must be open to working rotational shifts, including weekends.

Pay: RM4,000.00 - RM4,500.00 per month

Work Location: In person