Job Description: -
Help desk and operational support services;
Incident logging, tracking, escalation and closure;
Preparation and submission of Incident Reports;
Coordination with third-party vendors and stakeholders;
Onsite troubleshooting and rectification works;
Preventive and corrective maintenance support;
Attendance at operational meetings and service reviews;
Escalation management and service coordination.
The Hacens Talent is a Singapore-based recruitment and staffing firm that provides permanent recruitment, contract staffing and Employer of Record (EOR) solutions. It supports companies in sourcing and managing talent across Singapore and the Philippines, with particular experience in technology, cybersecurity, financial services and corporate functions.