NORDVOX SDN. BHD. Hiring! Full Time Administrative Assistant in Selangor, Earn up to MYR 2,500 - Ricebowl

• Malaysian citizen.

• Proficient in Bahasa Malaysia (spoken & written); Mandarin or other language is an advantage.

• Minimum SPM/STPM/Diploma in any relevant field.

• Strong organizational skills with the ability to manage multiple tasks concurrently.

• Excellent written and verbal communication skills.

• Proficiency in spreadsheets, email correspondence, and Google Drive.

• A collaborative team player with a professional and positive disposition.

• Prior experience in a similar administrative or sales support role is advantageous.

• Customer-focused, with the ability to work independently and exercise sound judgement.

Job Responsibilities

• Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in professionally and promptly.

• Receive, process, and confirm customer orders accurately.

• Coordinate delivery schedules with the operations team and drivers.

• Keep customers updated on their order status throughout the process.

• Prepare basic quotations and invoices based on the company's price list.

• Maintain organised records of orders, deliveries, and customer communications.

• Resolve customer complaints or issues calmly and efficiently.

• Assist with general administrative tasks related to orders and deliveries.

• Arrange and coordinate customer deliveries — liaising with drivers and ensuring delivery schedules are met.

• Monitor and check inventory levels to ensure stock accuracy and availability for order fulfilment.

Note: This role does NOT require outbound sales or cold calling. The focus is on serving existing customers and managing their orders end-to-end.

Team & Operation Support

• Provide day-to-day support to the sales team and coordinate with logistics on delivery operations.

• Work closely with internal departments to keep operations seamless.

• Keep inventory records accurate and up to date.

• Maintain clean, reliable records and databases.

• Spot opportunities to improve how things are done, and help make it happen.

• Medical insurance
• Spectacles allowance
• 20 days annual leave
• Free parking
• 98 + 2 days maternity leave
• 7 + 23 days paternity leave
• Travel allowance
• Mental health leave