全职 HR Systems Support Specialist 工作, 薪水 up to MYR 3,800, People Quest Selangor 公司招聘中 - Ricebowl

Diploma or bachelor’s degree in Information Technology, Computer Science, Information Systems, Human Resources, Business Administration, or a related field.

Fresh graduates are encouraged to apply. Candidates with internship, project, or part-time experience in application support, software testing, system implementation, customer service, or HR systems will have an added advantage.

Good analytical, troubleshooting, and problem-solving skills, with an interest in learning how business applications and HRMS platforms operate.

Basic understanding of software testing, user acceptance testing, system implementation, databases, or SQL would be beneficial but is not mandatory.

Strong communication and interpersonal skills, with the confidence to support customers, conduct user training, and work with internal technical teams.

Customer-focused, patient, responsible, and able to manage multiple tasks and follow up on issues in a timely manner.

Good written and spoken English. Proficiency in Mandarin would be an advantage.

Willingness to learn, adapt to new technologies, and develop both functional and technical knowledge of the PeopleQuest HRMS platform.

Able to work independently and collaboratively in a team environment.

Willing to travel or provide on-site support when required.

Provide first- and second-level application and technical support for the PeopleQuest HRMS platform through phone, email, remote connection, and on-site visits when required.

Investigate, troubleshoot, and resolve customer incidents within agreed service-level agreements, ensuring all cases are properly documented, tracked, and closed.

Collaborate with the Quality Assurance, Product, and Development teams to reproduce issues, identify root causes, and deliver system fixes or workarounds.

Conduct functional, regression, and ongoing testing for new releases, system enhancements, patches, and bug fixes, and provide structured feedback for product improvement.

Assist with project implementation as required, including preparing training materials, delivering user training, supporting user acceptance testing, and conducting application parallel runs.

Guide customers on system functionality, configurations, and recommended best practices.

Maintain support documentation, troubleshooting guides, test cases, and knowledge-base articles.

Identify opportunities to improve support processes, software quality, customer satisfaction, and long-term client relationships.