HCLTech Hiring! Full Time Desktop Engineer in Johor - Ricebowl

End-User Support

• Provide Level 2/Level 3 technical support for desktops, laptops, and workstations.
• Troubleshoot hardware and software issues.
• Support onsite Network devices.
• Resolve incidents related to operating systems, applications, printers, and peripherals.
• Support onsite and remote users.
• Support Intune, Autopilot, SCCM, Microsoft 365, Teams Rooms, endpoint security, vulnerability remediation, and global workplace technology initiatives across manufacturing and office environments.

Device Management

• Deploy, configure, and maintain Windows, macOS, and mobile devices.
• Manage device lifecycle activities:
• Imaging
• Deployment
• Upgrade
• Retirement
• Maintain asset inventory and compliance records.

Operating System Administration

• Install and support:
• Windows 11
• macOS
• Perform OS upgrades, patch management, and security updates.
• Build and maintain standard desktop images.

Endpoint Management

• Administer endpoint management platforms such as:
• Microsoft Intune
• Microsoft Endpoint Configuration Manager (SCCM)
• Jamf Pro
• Workspace ONE
• Create deployment packages and software distributions.
• Enforce device compliance and security policies.

Microsoft 365 Support

• Support:
• Microsoft Office applications
• Microsoft Teams
• OneDrive
• Outlook
• SharePoint access
• Troubleshoot authentication, synchronization, and licensing issues.

Security and Compliance

• Implement endpoint security controls.
• Manage:
• BitLocker encryption
• Multi-Factor Authentication (MFA)
• Endpoint compliance policies
• Respond to endpoint security incidents.

Patch Management

• Deploy operating system and application patches.
• Monitor patch compliance.
• Address vulnerabilities identified by security teams.

Infrastructure Collaboration

• Work closely with:
• Network teams
• Server teams
• Cybersecurity teams
• Service Desk teams
• Support enterprise projects such as:
• Windows migrations
• Office 365 rollouts
• Device refresh programs