Sunway Fintech Hiring! Full Time Client Relationship Manager in Selangor - Ricebowl

Job Purpose:

This role is responsible for managing and growing existing client relationships by driving subscription renewals, customer retention and sales support.

Job Responsibilities:

• Build and maintain strong relationships with existing clients, understand their business needs, and implement retention strategies to enhance customer satisfaction, strengthen loyalty, and partnerships.
• Manage end-to-end subscription renewals, achieve renewal targets, and identify upselling and cross-selling opportunities to grow recurring revenue from existing clients.
• Provide timely after-sales support by addressing client enquiries, resolving service issues, and coordinating with internal teams to ensure a positive customer experience.
• Conduct proactive outbound activities to secure subscription renewals, reactivate dormant accounts, and generate additional revenue from existing clients.
• Monitor key performance indicators, including renewal rates, client retention, churn, telesales conversion, and revenue growth, while maintaining accurate sales pipelines and performance reports.
• Collaborate with internal teams to address client needs, improve service delivery, streamline renewal processes, and ensure compliance with relevant policies and data protection requirements.
• Any other ad hoc tasks as assigned from time to time.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, or equivalent from a recognised university.
• Minimum 5 years of relevant experience in client relationship management, account management, telesales, or customer retention.
• Experience in fintech, financial services, banking, or credit reporting services would be an added advantage.
• Commercially minded, customer-focused, and results-driven, with strong communication and negotiation skills.
• Ability to collaborate effectively with internal teams and external stakeholders.

Our recruitment team will reach out to shortlisted candidates only.

*Please note that the internal job designation may differ from what is listed in the advertisement.